What are the responsibilities and job description for the Director of Improvement and Education position at Texas Health and Human Services?
Date: Jan 25, 2025
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Director of Improvement and Education
Job Title: Director II
Agency: Health & Human Services Comm
Department: Transformation and Innovation
Posting Number: 2647
Closing Date: 02/15/2025
Posting Audience: Internal
Occupational Category: Management
Salary Group: TEXAS-B-27
Salary Range: $7,015.16 - $9,000.00
Shift: Day
Additional Shift: Days (First)
Telework: Part-Time
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations: Austin
MOS Codes
8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,621X,631X,641X,648X,90G0,91C0
91W0,97,SEI15
Brief Job Description
The Director of Improvement and Education (Director II) reports to the Director of Continuous Improvement Programs and performs advanced senior-level managerial work, providing direction and guidance in strategic operations and planning for the Office of Transformation and Innovation Improvement and Education team. The individual in this position establishes goals, objectives, and priorities; creates policies, procedures, and performance measures; and provides hands-on oversight and guidance of process improvement activities and projects.
The Improvement and Education director leads and actively participates in the systemwide continuous improvement training program, overseeing and personally contributing to curriculum development and training delivery. This individual supervises the Improvement and Education team, providing guidance, mentoring, and oversight to meet division goals, objectives, and performance targets. Working under minimal supervision with extensive latitude for initiative and independent judgment, this position collaborates closely with the Manager of Strategic Engagement and other leadership to set goals and priorities for the Continuous Improvement Programs division.
Essential Job Functions (EFJs)
Attends work on a regular and predictable schedule per agency leave policy and performs other duties as assigned. This position may require occasional travel within Texas to conduct training sessions for staff inside and outside Austin.
Program Leadership and Strategic Direction (30%)
Knowledge Of
Knowledge, Skills, and Abilities (KSAs):
You must meet the minimum initial screening criteria to be considered. You should not apply if your application does not clearly show you meet the initial screening criteria. You must fill out the application in its entirety. Incomplete applications will not be accepted.
This is a hybrid position. The successful candidate will be required to be in the office one or more days per week. In addition, staff may meet in person for special projects and functions. In-office requirements may change depending on the direction of executive leadership.
Candidates will be required to complete an assessment before interviewing. Individuals selected for the interview must provide work samples. Only applicants who are interviewed will receive written notification of selection results.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Nearest Major Market: Austin
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Director of Improvement and Education
Job Title: Director II
Agency: Health & Human Services Comm
Department: Transformation and Innovation
Posting Number: 2647
Closing Date: 02/15/2025
Posting Audience: Internal
Occupational Category: Management
Salary Group: TEXAS-B-27
Salary Range: $7,015.16 - $9,000.00
Shift: Day
Additional Shift: Days (First)
Telework: Part-Time
Travel: Up to 5%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations: Austin
MOS Codes
8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,621X,631X,641X,648X,90G0,91C0
91W0,97,SEI15
Brief Job Description
The Director of Improvement and Education (Director II) reports to the Director of Continuous Improvement Programs and performs advanced senior-level managerial work, providing direction and guidance in strategic operations and planning for the Office of Transformation and Innovation Improvement and Education team. The individual in this position establishes goals, objectives, and priorities; creates policies, procedures, and performance measures; and provides hands-on oversight and guidance of process improvement activities and projects.
The Improvement and Education director leads and actively participates in the systemwide continuous improvement training program, overseeing and personally contributing to curriculum development and training delivery. This individual supervises the Improvement and Education team, providing guidance, mentoring, and oversight to meet division goals, objectives, and performance targets. Working under minimal supervision with extensive latitude for initiative and independent judgment, this position collaborates closely with the Manager of Strategic Engagement and other leadership to set goals and priorities for the Continuous Improvement Programs division.
Essential Job Functions (EFJs)
Attends work on a regular and predictable schedule per agency leave policy and performs other duties as assigned. This position may require occasional travel within Texas to conduct training sessions for staff inside and outside Austin.
Program Leadership and Strategic Direction (30%)
- Provides overall program vision, leadership, mentorship, and strategic direction to the Improvement and Education team.
- Develops and delivers executive-level presentations and communications.
- Creates and maintains process improvement tools and templates.
- Coordinates with the Director of Continuous Improvement Programs and Deputy Executive Commissioner of OTI.
- Oversees and contributes to curriculum and course content development.
- Directs and participates in training delivery for the OTI Continuous Improvement Academy and Passport Program.
- Leads and facilitates continuous improvement events and workshops.
- Oversees and contributes to training material development.
- Manages recruitment and enrollment processes.
- Develops performance measures to gauge success and impact.
- Oversees the leadership and direction of the Continuous Improvement Community of Practice.
- Either personally leads or provides oversight of complex process improvement projects.
- Provides hands-on mentorship and guidance on project execution.
- Ensures optimal selection and application of improvement tools.
- Directs data collection, analysis, and visualization efforts.
- Creates and oversees development of executive-level project communications and presentations.
- Develops sophisticated data analysis and visualizations using Microsoft Excel.
- Creates professional presentations and training materials using PowerPoint.
- Designs and maintains tracking systems and documentation.
- Leverages preferred tools like Power BI and Power Automate when applicable.
- Models technical expertise and innovation for team members.
Knowledge Of
Knowledge, Skills, and Abilities (KSAs):
- Business process improvement methodologies, including Lean Six Sigma and Theory of Constraints, with proven application in public sector operations.
- Adult learning principles and instructional design.
- Microsoft Office Suite (Excel, PowerPoint, Word).
- Data collection, analysis, and visualization techniques.
- Organizational development and management practices.
- State government operations and improvement opportunities.
- Executive communication and presentation delivery.
- Creating data visualizations and analysis using Excel.
- Designing and facilitating adult learning programs.
- Process mapping and improvement.
- Project management and team leadership.
- Written and verbal communication with leadership, peers, direct reports, and other stakeholders.
- Coordinating and collaborating across state agencies and divisions.
- Developing and evaluating statutes, rules, policies, and procedures.
- Effective oversight, including planning, development, and implementation of systems and processes.
- Research, identification of best practices in service delivery and program operations, and implementation of improvements.
- Synthesizing, analyzing, and evaluating highly complicated and technical information and translating it into clear, concise documents or presentations.
- Provision of presentations and public speaking engagements.
- Assessing risk and developing contingency plans.
- Preferred: Power BI dashboard development and Power Automate workflow design.
- Translate complex concepts into clear, executive-level communications.
- Lead and oversee complex improvement projects.
- Develop and deliver effective adult learning programs.
- Work both independently and collaboratively.
- Apply critical thinking and innovative solutions to organizational challenges.
- Effectively lead teams.
- Prioritize time and manage multiple deadlines while maintaining quality.
- Exercise sound judgment in making critical decisions.
- Collaborate and build and develop strong professional relationships effectively with coworkers, management, and stakeholders across organizational boundaries.
- Develop work plans and organize work.
- Evaluate and analyze complex issues to make transformative and innovative recommendations for program improvements to increase efficiency or improve the customer experience.
- Conduct thorough reviews of documents, reports, and communications to identify errors, inconsistencies, and compliance with organizational standards.
- Inspire and motivate others.
- Required: Lean Six Sigma Black Belt Certification (CLSSBB) or a Lean Six Sigma Green Belt Certification (CLSSGB) and one other certification from the “Preferred Additional Certifications” list below
- Preferred Additional Certifications:
- Project Management Institute (PMI) Agile Certified Practitioner or other Agile certification
- Theory of Constraints International Certification Organization (TOCICO)
- Project Management Professional (PMP)
- Lean Leader or Lean Expert Certification
- Prosci Change Management Practitioner Certification (CCCMP)
- Association of Change Management Professionals (ACMP) Certified Change Management Practitioner (CCMP)
- Government Quality Institute Green Belt
- Graduation from an accredited four-year college with a bachelor’s degree from an accredited university. Experience and education may be substituted for one another on a year to year basis.
- At least five (5) years of full-time professional experience working within state government or a public agency. Strong preference will be given for experience in the Texas Health and Human Services system.
- Minimum of five (5) years of experience in process improvement or project management.
- Demonstrated experience applying process improvement and change management methodologies while leading large-scale, highly complex organizational change initiatives such as consolidations or transformation.
- Experience leading or managing teams.
You must meet the minimum initial screening criteria to be considered. You should not apply if your application does not clearly show you meet the initial screening criteria. You must fill out the application in its entirety. Incomplete applications will not be accepted.
This is a hybrid position. The successful candidate will be required to be in the office one or more days per week. In addition, staff may meet in person for special projects and functions. In-office requirements may change depending on the direction of executive leadership.
Candidates will be required to complete an assessment before interviewing. Individuals selected for the interview must provide work samples. Only applicants who are interviewed will receive written notification of selection results.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Nearest Major Market: Austin
Salary : $7,015 - $9,000
