What are the responsibilities and job description for the Endocrinology Office Manager position at Texas Health Care PLCC?
The Endocrinology Office Manager is responsible for managing the daily administrative operations
the practice, ensuring efficient workflow, high-quality patient care, and adherence to healthcare
regulations. This role involves managing office staff, coordinating with healthcare providers,
managing and maintaining revenue cycle management processes, and maintaining a patient-
focused environment.
Key Responsibilities:
- Supervise administrative and clinical staff, including recruitment, training, scheduling, and performance evaluations.
- Oversee the day-to-day operations of the office, ensuring efficient workflow and adherence to policies and procedures.
- Ensure that patients receive high-quality care and that their needs are met promptly and professionally.
- Oversee the patient experience from check-in to check-out, ensuring satisfaction and retention.
- Serve as the primary point of contact between staff, healthcare providers, patients, and external partners.
- Develop and execute marketing strategies to attract new patients and retain existing ones.
- Collect and verify patient information, including insurance details, demographics, and contact information.
- Confirm insurance eligibility and coverage before services are provided to ensure proper billing.
- Accurately document and code all medical services and procedures performed using appropriate ICD-10, CPT, and HCPCS codes.
- Identify and analyze reasons for claim denials or rejections.
- Take corrective actions to appeal denied claims or resubmit corrected claims to maximize reimbursement.
- Implement strategies to reduce the occurrence of denials.
- Monitor and manage outstanding patient balances and aging accounts receivable.
- Implement strategies to collect overdue payments from patients and payers.
- Maintain communication with patients regarding their financial responsibilities and offer payment options if necessary.
Qualifications:
Education: High school diploma or equivalent.
Experience: Minimum of 3 years of experience in medical office management, preferably in a
specialty office setting.
Skills:
- Strong leadership and team management abilities.
- Excellent organizational and multitasking skills.
- Proficient in revenue cycle management.
- Proficiency in EHR, NextGen highly preferred
Ability and willingness to work flexible hours to meet patient care and administrative needs.
