What are the responsibilities and job description for the Help Desk Support position at Texas Health Care PLCC?
DUTIES:
- Provide Tier 1 response for users requiring assistance with NextGen or General IT hardware/software.
- Capture end-user, and associated problem information, and create a ticket in the Help Desk Ticket management system.
- Manage help desk tickets in a timely manner, including creation, follow-up, and closure.
- Respond to customer issues via phone, email, and computer chat.
- Escalate issues to the next IT tier with the next level of difficulty.
- Answer calls/messages from the IT on-call phone and assist in after-hours support for urgent matters.
- Conduct new employee orientation training on NextGen.
- Create, modify, and delete NextGen user logins and apply appropriate rights/restrictions for all NextGen logins
JOB REQUIREMENTS:
- Applicants must have a minimum of two (2) years of experience working in a help desk environment.
- Excellent oral communication skills, detail-oriented, and ability to diagnose and resolve basic computer technical issues.
- NextGen Medical software and/or Medical IT experience is a plus but not required.
