What are the responsibilities and job description for the Consumer Experience Specialist Remote position at Texas Health Huguley Hospital?
All the benefits and perks you need for you and your family:
- Benefits from Day One
- Paid Days Off from Day One
- Student Loan Repayment Program
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you:
Joining Texas Health Huguley - AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. Texas Health Huguley - AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Texas Health Huguley- operates as a joint venture between Texas Health Resources and AdventHealth.
Schedule: Full Time
Shift: 8:30am - 5pm
Location: 11801 South Fwy., Burleson, TX 76028
100% Remote after 2 months of onsite training is completed successfully
The community you’ll be caring for:
- Our care for patients extend to the spiritual level by praying with patients and families and providing on call, 24 hours, 7 days a week Chaplains for spiritual support.
- Award winning facility and departments including “Great Place to Work” by Becker’s Hospital Review and Gallup.
- Work with the latest technology and top experts including “Daisy Award” recipients while on our journey to Magnet status and Pathways designated.
- Designated Emergency Center of Excellence recognizing our facility as a high-performing emergency department
- Located about 10 minutes from downtown Fort Worth and near TCU in the award-winning school district, Burleson ISD which also provides a low-cost of living.
The role you’ll contribute:
The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.
The value you’ll bring to the team:
- Demonstrate through behavior AdventHealth’s mission, vision, values and service standards as outlined in the organization’s Whole Care Experience training
- Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)
- Demonstrates empowerment to successfully resolve customer inquiries
- Adhere to all established workflows, scripting, and department greetings
- Create delightful customer experience by setting proper expectations and consistently following through with end- users
- Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)
The expertise and experiences you’ll need to succeed:
Minimum qualifications:
- High-school diploma or equivalent
- One year prior experience in a call center or customer service environment
Preferred qualifications:
- One year of experience in a healthcare setting focused on patient care
- Associate’s Degree
- College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)
- Bilingual in Spanish
- Medical terminology knowledge
- Certified interpreter (Spanish)
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
