Referral Triage Coordinator

Description

Texas Organ Sharing Alliance (TOSA), founded in 1975, is one of 57 federally-designated Organ Procurement Organizations (OPOs) in the United States. TOSA is committed to a mission of saving lives through the power of organ donation by providing organ donation and recovery services to Central and South Texans wishing to donate, and to those waiting for a life-saving organ transplant. Recognized as a Top Employer, TOSA has staff members in Austin, San Antonio, and McAllen.

JOB SUMMARY:  The Referral Triage Coordinator supports the mission, goals, and strategic plan of Texas Organ Sharing Alliance by responding to referral calls, conducting a preliminary screening relating to the identification and documentation of potential donors, evaluating potential organ donor referrals, maximizing medical management in collaboration with the Organ Recovery Coordinators/Specialists (ORC/ORS), Administrator on Call (AOC), Donor Family Services Coordinator, hospital staff, physicians, transplant centers, and TOSA’s Medical Director as needed.  The RTC must possess a variety of medical and social skills, in addition to the ability to work independently and make critical decisions within a fast paced environment. The Donation Services Center is a 24/7 operation.

WORK SCHEDULE:  The Referral Triage Coordinator (RTC) position is a full-time non- exempt fully remote position which shares 12 hour shifts on a rotating schedule with other coordinators.

ESSENTIAL JOB FUNCTIONS:

• Triages organ, tissue, and eye referrals in a manner that demonstrates quality customer service.
• Evaluates medical suitability of potential organ and/or tissue donors, utilizing information from medical records, history and physical examination, and current health status.
• Maintains electronic medical record (EMR) access to all available hospitals.
• Collaborates with physicians and other hospital staff to develop plan for referral management from initial referral through declaration of death or Donation after Circulatory Death (DCD) evaluation.
• Demonstrates an understanding of the legal and hospital requirements for declaration of death and organ donation.
• Identifies the patient’s legal next-of-kin in accordance with state and Uniform Anatomical Gift Act (UAGA) statutes.

• Within established guidelines, coordinates and maximizes medical management with the hospital staff, consulting physicians, TOSA staff, and transplant centers in order to ensure optimal outcomes for donor families and recipients.
• Collaborates with the AOC to dispatch staff onsite for referral and family approaches.
• Establishes and maintains effective working relationships with all levels of TOSA staff, hospital staff, and transplant center staff.
• Acts as liaison to Tissue/Eye agencies regarding donation and donor family requests and dynamics.
• Documents complete, accurate, and timely information of referral and donor related activities in the confidential donor record, forms, and database according to established policies and procedures.
• Consults TOSA’s Medical Director and AOC according to established policies and procedures.

ADDITIONAL RESPONSIBLITIES:

• Participates in education and training programs for hospitals, transplant programs, and the public.
• Ensures compliance with TOSA’s Safety, Quality, and Multicultural Organizational Plans.
• Performs other duties as required.

Qualifications

REQUIREMENTS INCLUDE:

1. Medical professional certification or Associate’s degree, with a minimum 1 year of professional experience. 
2. Must be well versed in medical terminology .
3. Must have internet speed of 50 MBS or higher.
4. Must have professional wok environment. 
5. Demonstrates teamwork, clinical, analytical, organizational, and communication skills in a fast paced environment.
6. Working knowledge of standard office equipment (computer/fax/copier).
7. A physical requirement for the ability to lift at least 50lbs.
8. Maintaining confidentiality regarding all donor information.