What are the responsibilities and job description for the Reception Trainer - North Clinics position at Texas Orthopedics, a division of OrthoLoneStar?
GENERAL JOB DESCRIPTION: Assist Director of Patient Services and Office Managers in training, resources, and performance improvement for Reception staff at assigned locations while working with regional department trainers to maintain workflow standardization across all locations
ESSENTIAL FUNCTIONS:
- Serve as mentor for Reception positions across all assigned locations.
- Create, maintain and provide an onboarding new hire training program and ongoing quality assurance for Reception staff for all locations.
- Provide training as needed for preparation of workflow changes, cross coverage for Reception, and assistance with Service Center queues.
- Provide coverage across all assigned locations for staffing shortage and overflow as needed.
- Ensures positive customer service atmosphere and interactions in all areas through ongoing training/development/monitoring of staff.
- Assist in establishing and maintaining common procedures and protocols to ensure efficiency and compliance with practice standards of quality patient care.
- Preform Reception job duties, including: check in, check out, document management, time of service collections, scheduling appointments both in person and over the phone, provide cross coverage for the Service Center, address missing slips and no show appointments, schedule initial physical therapy appointments, collect patient payments and assist patients with explanation of benefits, batch and balance daily charges and patient payments, prepare cash, checks and credit card payments per accounting protocol.
- Assist Director of Patient Services and Management team in oversight of quality assurance and performance for all Reception staff.
- Travel to other locations required.
- Maintains strictest confidentiality.
- All other duties as assigned.
QUALIFICATIONS
Education:
- High School diploma
Experience:
- Previous experience in a medical office setting
- Computer experience
- Knowledge of organization policies and procedures.
- Knowledge of computer systems and applications, specifically Microsoft Office programs.
- Understanding of HIPAA privacy and security regulations.
Licensure: N/A
Special Skills:
- Fluent in Spanish (preferable)
- Knowledge of medical and insurance terminology
- Attention to detail.
- Ability to effectively communicate both orally and written.
- Ability to work in a fast paced environment.
- Good multi-tasking and organizational skills.
Physical Demands:
- Must have adequate visual acuity to read, the ability to interpret and understand written material
Environmental Working Conditions:
- Indoors with rare conditions of extreme noise.
- Continuously handle multiple tasks simultaneously and work as a part of a team.
- Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.
- Travel between clinic locations.
