What are the responsibilities and job description for the Assistant Branch Manager- Cedar Hill position at Texas Trust Credit Union?
ASSISTANT BRANCH MANAGER
Department: Retail Operations (11) Position Type: Full Time/ Exempt
Immediate Supervisor: Branch Manager
Grade Level: 9
Supervises: None
Role Responsibilities
Our Assistant Branch Manager supports the Branch Manager to provide a positive environment for the members and branch employees guided by our Service Standards. In addition, you will assist with branch training and daily operations to help build a high-performance team.
- Develop a high performing team that meets the cultural standards of Texas Trust while cultivating a strong member portfolio;
- Deliver effective feedback that provides relevance through observations, coaching, and one-on-ones;
- Collaborate with Branch Manager to establish measurable development goals and create a positive work environment;
- Acquire loyal members by building rapport and tailoring products and services to meet their needs
- Effectively utilize decision making skills to deliver exceptional member service and lead by example for your team;
- Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures;
- Support business development efforts through active participation in community functions and credit union events;
- Assist with the efficient operation of the branch office regarding personnel, equipment, supplies and maintenance;
- Operational Standards to be met through regular audits, compliance, training, and loss mitigation
- Ensure the prevention of fraudulent activities through adherence to Credit Union policies and procedures;
- Ensure compliance with all applicable laws was well as Texas Trust policies and procedures;
- Assist members with any requests for service as needed;
- Monitor branch cash controls to ensure member needs are met, while adhering to branch limits;
- Effectively control expenses while practicing responsible financial management;
- Practices and brings to life with the team our “Yes And… culture;
- Comply with established regulations and law requirements;
- Perform various duties as assigned.
Required Experience
- Minimum two (2) years of college with emphasis in Finance, Business, or Management; or two (2) years’ experience with a financial institution with emphasis in cash operations and financial services
- One (1) year experience in leadership and supervision preferred
- Must have general knowledge of Windows OS and MS Office software
Skills, Education and/or Certifications Required
- High School Diploma/GED required
- Ability to operate multiple computer systems efficiently
- Requires an organized, meticulous self-starter who is able to work independently
- Strong processing, analytical and critical thinking skills
- Possess a strong work ethic and an adaptable team player mentality
- Highly developed sense of integrity and commitment to member satisfaction
- Required to manage all member information in a confidential manner
- Professional written and verbal communications skills
- Ability to work a schedule that may include most Saturdays
- Position may require extended periods of sitting or standing, and lifting under 10 pounds
Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
