What are the responsibilities and job description for the TVC - Communications Coordinator (Information Specialist III) position at TEXAS VETERANS COMMISSION?
Please Note: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number, and a description of duties performed. To receive Military Employment preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be provided before an interview can be extended. College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. If this information is not provided prior to the interview, your application may be rejected because it is incomplete. Attaching documents to the application is preferred. Resumes do not take the place of this required information.
To learn more about TVC Employee Benefits, please click on this link.
Submitted Through Work in Texas:
Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile: CAPPS Recruit
General Description:
Performs highly advanced (senior-level) informational and communications work in support of the Fund for Veterans’ Assistance grant programs. Work involves overseeing the research, writing, editing, and production of program content, maps, online directories, and other materials for release through various communications media (news, print, digital, web page and/or social media) and for use by the agency, the public, and other agencies. Coordinates communications between the department and organizations seeking grant funding and facilitates virtual and in-person informational meetings and town halls. May supervise the work of others and serve as project coordinator for public service announcements, reports, and public meetings. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.
Essential Duties & Responsibilities:
- Oversees the preparation and distribution of organizational publications, news, and informational releases, talking points and scripts, advisories, newsletters, fact sheets, and content for Web sites and social media, including illustrative, photographic, and audiovisual content of products.
- Oversees the planning and implementation of public information programs, conferences, seminars, outreach events, virtual webinars and town hall meetings, and public meetings to promote grant programs, support grantee operations, and inform veterans about grant-funded services.
- Speaks to community and professional groups to coordinate, improve, and stimulate interest in the program(s) and to secure support for program(s).
- Uses Google forms and web site tools to collect information from grant recipients and conducts interviews with grant recipients and grant beneficiaries to collect customer feedback. Tracks and reports customer satisfaction metrics via surveys, web site analytics, and other forms of data collections.
- Overseas accuracy and functionality of TVC’s grant funded services directory on the agency’s web site to ensure veterans can connect with grant-funded organizations.
- Markets programs to community and professional groups to coordinate, improve, and stimulate interest in agency programs.
- Department web site administrator, responsible for developing and maintaining web site content and content strategies, including grant application announcements, grant operations supporting documents and resources, and links to recorded webinars and public meetings. May occasionally manage multiple web design and development projects.
- Composes department broadcast messages and tracks/analyzes readership and comprehension of content by intended audiences.
- Develops and markets plans to complement statewide marketing goals, and coordinates activities to meet marketing goals.
- Supports the Director in all department activities and represents the department as spokesperson at expositions and similar public settings.
- Performs related work as assigned.
Military Crosswalk:
https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationandCommunication.pdf
Experience:
Three (3) years of experience in public relations, public information, communications, marketing, or media relations;
Three (3) years of experience managing strategic communications and/or recruiting operations;
One (1) year experience as a web administrator developing and maintaining web site content, and web services;
One (1) year experience managing periodic mass communications for an organization.
Additional Requirements:
Preferred Qualifications:
- Four-year college or university degree in journalism, public relations, information management systems, business administration, advertising, communications, or a related field.
- Three (3) years of experience managing mass communications for an audience of 4,000 plus stakeholders via Constant Contact, iContact, or similar mailer software tool.
- Experience with customer satisfaction survey data collections and analysis.
- Experience with the creation and execution of public relations and marketing campaigns to advertise available programs and services.
- Experience with organizing and hosting public meetings, expos, information booths, and other outreach events to promote available programs and services.
- Experience in designing brochures, information flyers, and pamphlets that inform readers and inspire subscription to available programs and services.
- Experience with developing online literature and e-magazines with Joomag, In Design, or similar software tools.
- Experience with public speaking and community/stakeholder engagement as a program representative.
- Honorably discharged veteran strongly preferred.
Knowledge, Skills, and Abilities:
- Skilled in using MS Excel to refine, cleanse, and relate descriptive and statistical program data to create maps, reports, and web-based interactive directories.
- Skilled at organizing information and developing communications products to maximize customer understanding and comprehension.
- Skilled in editorial design concepts and practices, and in the use of a computer and applicable software.
- Skilled at working/leading in a team environment and facilitating working relationships.
- Ability to interpret guidelines, policies, procedures, and regulations.
- Ability to support program operations and priorities of work outlined by the Operations Manager.
- Ability to research and prepare information, to design communication plans and materials related to the goals and priorities of the agency, to compose usable content for the Web and social media, to prepare copy and scripts, to design broad communications plans and materials, and to communicate effectively both orally and in writing.
- Ability to perform work within the required time and is able to meet scheduled deadlines.
Notes to Applicants:
To receive Military Employment preference, applicable source documents must be provided before an interview can be extended. Attaching documents to the application is preferred.
College transcripts, licenses, certifications, etc. must be provided before an interview can be extended. Attaching documents to the application is preferred.
If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.
This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.
DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS. APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.
Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.
AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER:
The Texas Veterans Commission does not discriminate on the basis of person’s color, race, national origin, gender, gender identity/gender expression, sexual orientation, marital status, disability religion, or age in employment or the provision of services.
