FOOD SUPERVISOR

Description

Our Food Supervisor:

Schedules employees under direct supervision at proper staffing levels; watches labor cost daily to ensure efficiency in scheduling.

Ensures restaurant adheres to all standards as outlined by brand or hotel franchise.

Inspects daily pre and post-shift side work and cleanliness of outlet areas.

Conducts pre-shift meetings to inform staff of daily events; reviews daily specials.

Maintains standards of food and beverage quality and guest services; resolves guest complaints.

Assists in the development of marketing plans and short-term financial and operational plans for the restaurant, which support the overall objectives of the restaurant and of the hotel.

Assists in employee discipline, recognition and performance evaluations.

Monitors the performance of the restaurant through analysis of guest feedback and financial reports; initiates corrective action.

Participates in monthly inventories. Initiates programs to reduce breakage and loss in China, Glass, and Silver.

Promotes programs to increase sales through employee incentive plans and programs to increase customer satisfaction.

Maintains open lines of communication with all employees and departments.

Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Provides a professional image at all times through appearance and dress.

Follows company policies and procedures and is able to effectively communicate them to subordinates.

Aggressively recruits and staffs department using company hiring standards (i.e. behavioral questioning, reference checks, evaluations, and team interviews).

Conducts training classes regarding safety, security, department procedures, and service guidelines.

Fulfills Manager on Duty shifts.

Ensures hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws

Note: Other duties as assigned by supervisor or management

Qualifications