Solutions Analyst (Austin)

Who We Are

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos St, Austin.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

Who You Are

We're looking for an IT professional who can translate business challenges into technical solutions, using their expertise and following our established SDLC. The ideal candidate is highly motivated with strong problem-solving and analytical skills. A customer-focused attitude and strong communication skills are essential.

What You Will Do

The Solutions Analyst (Systems Analyst IV) is selected by and accountable to the Solutions Analyst Manager with the approval of the IT Central Intake and Quality Assurance Director, Deputy Chief Information Officer and Chief Information Officer. Performs highly complex (senior-level) computer systems analysis work. Work involves planning and analyzing user requirements, procedures, and problems to automate processing or to improve Applications Solutions (AS) systems. Work is performed under limited supervision, with considerable latitude for the use of initiative and independent judgment. Maintains a reliable predictable work schedule. May provide guidance or oversee the work of others. May be called upon to work outside of normal business hours to complete urgent assignments or troubleshoot critical issues.

You Will Be Trusted To

• Perform analyses on existing and new application solutions as assigned.
• Document analyses using approved software development life cycles/methodologies including waterfall and hybrid (blend of waterfall and agile), tools, and techniques to address automation needs for existing and/or new applications solutions within AS responsibility.
• Lead and facilitate meetings with both business customers and technical staff at varied organization levels and the ability to set meeting goals and objectives, agendas, gather and document business requirements in shell statements, and coordinate documented requirements by leaders of both business/program and IT.
• Conduct joint application design sessions with customers and IT staff to define business requirements and develop software systems requirements.
• Communicate with users to determine requirements of new programs/systems or modifications to existing programs/systems.
• Prepare preliminary and detailed designs, process models, flowcharts, data mapping and other documentation for present and proposed business processes and automated systems to verify design logic and processes.
• May include training, presentations, or system demonstrations.
• Report work progress, risks, and issues to manager and leadership
• Assist in the diagnosis of problems associated with automated applications and writes detailed specifications for developing or correcting software for handling complex processes to improve system performance and/or accuracy.
• Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT.
• Contribute to teamwork and communicate effectively.
• Promote an image of IT excellence.
• Perform other duties as assigned to maintain IT operations.
  
  

You Are a Great Fit With

• Experience as a systems analyst or a bachelor’s degree, preferably in a technical or analytical field and three years of experience as a systems analyst.
• Experience conducting fit/gap sessions, performing system configuration, conducting testing including UAT and developing training documentation.
• Experience and skill preparing requirements documentation such as: business requirements in shell statement format, requirements traceability matrix to verify all requirements are included in design documents created by developers, write test cases and/or review test cases created by testers, quality assurance staff, and/or end users Ability to document architectural diagrams, flowcharts (database specifications, data flow, data migration rules, data warehouse, interface rules, logical workflow charts, and specifications.
• Skills in developing creative and workable solutions to complex problems.
• Knowledge of SDLC (waterfall, hybrid, a blend of waterfall and agile) principles and practices. (Currently, TWC uses waterfall and hybrid, not pure agile development approach.)
• Ability to document business requirements in a shell format is a higher priority that writing use cases.
• Proactive and detail-oriented, able to manage multiple concurrent projects and tasks
• Skill planning and organizing work to meet deadlines.
• Demonstrated experience in system analysis, structured query language (SQL), problem solving and design work.
• Experience with Microsoft Windows and Office products: Outlook, Word, Excel, Visio and PowerPoint. Experience with SharePoint.
• Ability to communicate effectively orally and in writing with team members, customers, and management.
• Knowledge about state and federal requirements governing the missions and business processes and application solutions used by the following TWC programs: Child Care and Early Learning (CCEL), Unemployment Insurance, Vocational Rehabilitation, and/or Workforce Development.
• Experience in Public Sector service delivery.
  
  

You Qualify With

• Three years of full-time experience in computer programming, systems analysis and/or program analysis or three years of full-time experience which provided general knowledge of data processing or systems analysis.
• Relevant academic credits may be applied toward experience qualifications for this position.
  
  

You Gain

• A Family Friendly Certified Workplace
• Competitive starting salary: $5,100.00 - $6,300.00 / month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.
  
  

Veterans

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf

How To Apply

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.