What are the responsibilities and job description for the Customer Service Representative (Only Local & W2) position at Texcelvision?
Job Description
Job Description
Job Location : Phoenix, AZ, 85007
Work Mode : Onsite
Shift Hours : 08 : 00 AM to 05 : 00 PM
Candidate Location : Only local to Arizona
Position Description :
- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive Keyboarding / typing at least 40 wpm and 10-key skill
- Skilled in the customer service technique of conflict de-escalation and resolution Abilities
- Ability to work with a high degree of autonomy and also participate collaboratively as part of a team
- Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
- Ability to understand and solve problems by applying basic analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed
- Ability to learn and apply LEAN concepts, principles, and tools
- Willingness and ability to embody core values of Do the Right Thing, Commit to Excellence, and Care About One Another Selective Preferences One or more years working in a high production environment
- Previous experience with Continuous Improvement, Six Sigma and / or Lean Previous experience in customer service emphasizing on professionally and courteously serving customers in a fast paced environment Bilingual in English and Spanish
Skills Required :
Skills Preferred :
Experience Required : Minimum of two year related experience
Experience Preferred :
Education Required : Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to : a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
Education Preferred :
Additional Information :
