Staff Product Manager - Trust & Safety

We believe communication belongs to everyone. We exist to democratize phone service.  TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do.   We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

TextNow is looking for an experienced, savvy, and strategically minded Staff Product Manager to join our Trust & Safety team and help us defeat spam and fraud while delivering a world-class customer experience. You will be responsible for directly contributing to a cohesive T&S vision and product roadmap. You’ll play a key role in designing new fraud detection methods and tools, evaluating and integrating third party technologies and vendors, and collaborating with our data scientists and engineers to help develop AI/ML to proactively mitigate harmful behavior on the platform. Additionally, you’ll work with other product managers, our customer care team, legal, finance, and senior leadership to help deliver a cohesive customer experience across our platform. 

• Identify the biggest T&S problems to solve and drive projects from start to finish. 
• Understand financial and customer-impacting issues related to fraud and abuse to make sound business and customer-obsessed decisions.  
• Lead a cross-functional team of engineering, data science, design, research, care, operations, and more to detect, mitigate, and prevent fraud and abuse. 
• Drive product definition, strategy, and long-term vision for Trust & Safety initiatives impacting the customer experience, cost, and monetization across platforms (Android, iOS, and web). 
• Build, measure, and iterate rapidly using A/B testing and other analytical tools. 
• Communicate your vision and gain buy-in from key stakeholders across the company. 

• Creator of cool stuff with experience delivering impactful products and features that are informed by data, technology and market expertise. 
• Brilliant Collaborator with a minimum of 7-10 years in Product Management at a technology company, with 3-5 years in Trust & Safety or Risk. 
• Someone who demonstrates ownership and takes decisive action with a demonstrated ability to solve complex problems by creating customer-first solutions and iterating. Adept at evangelizing for long-term investments in infrastructure with clear ROI. 
• Respectfully candid and experienced in partnering with engineering and data science on developing, evaluating, and deploying AI/ML models for detecting harmful activity.  
• A bold risk-taker and self-starter who has a problem-solving aptitude and inventive thinking skills. 
• Resourceful and scrappy, you’re aware of and keep abreast of the overall market and technology landscape, fraud risk and implications, and industry best practices

More about TextNow...

Our Values:

·  Customer Obsessed (We strive to have a deep understanding of our customers)

·  Do Right By Our People (We treat each other with fairness, respect, and integrity)

·  Accept the Challenge (We adopt a "Yes, We Can" mindset to achieve ambitious goals)

·  Act Like an Owner (We treat this company like it's our own... because it is!)

·  Give a Damn! (We are deeply committed and passionate about our work and achieving results)

Benefits, Culture, & More:

·   Strong work life blend 

·   Flexible work arrangements (wfh, remote, or access to one of our office spaces)

·   Employee Stock Options 

·   Unlimited vacation 

·   Competitive pay and benefits

·   Parental leave

·   Benefits for both physical and mental well being (wellness credit and L&D credit)

·   We travel a few times a year for various team events, company wide off-sites, and more

Diversity and Inclusion:

At TextNow, our mission is built around inclusion and offering a service for EVERYONE, in an industry that traditionally only caters to the few who have the means to afford it. We believe that diversity of thought and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our product and company great. 

TextNow Candidate Policy

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