Technical Service Expert - Jacobsen

Technical Service Expert - Jacobsen(

Job Number

332129)

Description

Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation

vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support

equipment. Textron Specialized Vehicles markets products under several different brands. Its vehicles are found in

environments ranging from golf courses to factories, airports to planned communities, and theme parks to hunting

preserves.

Responsibilities

• Provide professional phone and email technical support to TSV customers.
• Answer elevated calls from dealers/customers regarding technical issues on the vehicles and troubleshoot
  
  

customer needs over the phone.

• Address customer product issues, some that are potentially negative, in a professional and positive
  
  

manner with the result being customer satisfaction.

• Facilitate a plan of action to resolve customer issues.
• Travel to customer locations to gather data, perform basic technical training, and troubleshoot.
• Create detailed test and trip reports and recommend improvement solutions.
• Conduct in-depth technical service training seminars for dealers, distributors, and internal employees in
  
  

order to showcase vehicle specifications and troubleshoot issues.

• Contributes to a culture of respect, dignity, and inclusion, where everyone, feels heard and understood,
  
  

empowered and valued.

Qualifications

Qualifications:

• Education: Bachelor’s degree required
• Years of Experience: 3 or more years of experience required
• Software Knowledge: Microsoft Office, SAP, Salesforce and vehicle diagnostic software
• Travel Requirements: 70%
• Strong mechanical and electrical aptitude preferred
  
  

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Specialized Vehicles

Primary Location

: US-Florida

Job Field

: Product Support

Schedule

: Full-time

Job Level

: Individual Contributor

Shift

: First Shift

Job Posting

: 04/25/2025, 5:07:57 PM

Worksite: Onsite