What are the responsibilities and job description for the Customer Service Representative/Administrative Assistant position at TFGroup LLC?
Total Foodservice Group (TFGroup LLC) is a team of dedicated industry professionals focused on providing top-tier customer service to companies in the foodservice sector. Guided by our core values—People First. Forward Thinking. Whatever It Takes.—we offer high-quality foodservice solutions while fostering a company culture centered around excellence and teamwork.
We offer up to $1,000 in new hire bonuses and uncapped referral bonus opportunities to reward your contributions and help grow our team!
We are looking for a Customer Service Representative / Administrative Assistant to join our Denham Springs, LA team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working closely with customers, and is skilled at juggling multiple tasks while maintaining a sense of calm and organization. You’ll excel in developing strong client relationships, ensuring the team understands and aligns with client goals, and bringing creative solutions that add business value. A motivated individual with an entrepreneurial mindset, you’ll be eager to demonstrate your value and secure ongoing opportunities with clients, all while orchestrating diverse demands and creating a sense of order for everyone involved.
Your Objectives
- Answer and direct incoming phone calls, emails, and texts, ensuring world-class service for clients, service technicians, and manufacturers
- Assist in dispatching and routing Field Service Technicians to various service calls, ensuring quick and efficient response times
- Perform general office support tasks, including scheduling, managing paperwork, maintaining accurate records, and updating customer information as needed
- Process customer orders, returns, and exchanges accurately and efficiently
- Manage work in progress, proactively handle open service orders, anticipate customer needs, and resolve escalated service issues effectively
- Work closely with management and the service team to ensure seamless communication and efficient operations
- Learn and use company systems, including cloud-based scheduling tools, Microsoft Office Suite, and Google Workspace
- Provide insight to improve business operations and enhance customer relationships
Preferred Qualifications
- Strong verbal and written communication skills
- Detail-oriented, able to multitask, and handle dynamic situations with confidence
- Experience with Microsoft Excel, Google Sheets, and scheduling software preferred
- Able to work independently while collaborating effectively with the team
- Comfortable working in a fast-paced environment with minimal supervision where priorities can shift quickly
- Able to prioritize tasks effectively while ensuring customer satisfaction
- Previous experience in customer service, dispatch, or administrative roles where multitasking was essential
Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
- At least 1 year of customer service, dispatch, or administrative experience.
If you’re a motivated and customer-focused professional looking for a career with a company that values its employees, apply today!
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $19
