Demo

Service Administrator

TFP1 Inc dba Total Fire Protection Inc
Woodbury, NY Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 3/19/2025

Job Description

Job Description

SERVICE ADMINISTRATOR – FIRE EXTINGUISHER AND LIFE SAFETY DIVISION

JOB DESCRIPTION

At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our customers nationwide.

Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are” and we hold each other accountable to these CORE VALUES. Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement. We place the priorities of our Team First and our team members back it up through Do What You Say! execution. Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because We Care about our team members, our customers, and our community.

As a Service Manager Admin at Total Fire Protection, you will oversee the scheduling and dispatch operations to ensure efficient allocation of resources and timely service delivery. Your primary responsibilities will be to support the Service Managers in day-to-day tasks, oversees administrative tasks, and liaises between the technicians, customers, and other departments. This role requires strong organizational skills, excellent communication abilities, and a deep understanding of service-based operations.

Responsibilities :

  • Provide administrative support to the Service Manager and other department leaders.
  • Coordinate and manage the daily administrative operations of the service department.
  • Maintain and update service records, contracts, and other relevant documentation.
  • Assist in clearing deficiencies,
  • Create return service repair jobs.
  • Policing the internal systems for robust notes, correct tags, and reschedules.
  • Coordinate and communicate with clients regarding service appointments, changes, and updates.
  • Track service inventory and reorder supplies as necessary.
  • Address and resolve customer concerns in a timely and professional manner.
  • Collect customer feedback to improve the quality of services offered.
  • Assist in the recruitment and onboarding process for new service technicians.
  • Coordinate training sessions for the service team to ensure they are up to date with industry standards and company policies.
  • Monitor and track service metrics, such as completion times, customer satisfaction, and technician productivity.
  • Prepare regular reports for the Service Manager, customers, and other senior management.
  • Ensure that all service operations comply with local, state, and federal fire and life safety regulations.
  • Stay informed about industry best practices, standards, and innovations.

Qualifications :

  • Bachelor's degree in business administration or a related field preferred.
  • Prior experience in administrative roles, preferably within the fire and life safety industry.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficient in office software and database management.
  • Ability to work under pressure and handle challenging situations.
  • Knowledge of fire and life safety standards and regulations is a plus.
  • Think you have what it takes to be a Total Fire Protection team member? Apply to be a part of this dynamic organization!

    Total Fire Protection is an Equal Opportunity Employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military / veteran status, or any other status protected by Federal or State law or local ordinance.

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