What are the responsibilities and job description for the Service Administrator position at Trillium Staffing?
Now hiring a Service Administrator for a Civil / Underground Company local to Long Island.
This a direct hire role, full benefits and pays up to $27 / hr
Job Description :
A Service Administrator is responsible for managing customer service requests, ensuring timely dispatch of technicians, and supporting ongoing service operations. The Service Administrator is the main point of contact for customers who need repairs, track service level agreements (SLAs), and assist the service team with day-to-day operations.
Key Responsibilities :
Customer Service Management :
- Answer phones and respond to emails from customers who require service or wish to set up a dispatch call.
- Gather and document necessary information from customers to ensure accurate and timely service delivery.
- SLA Monitoring and Customer Portal Updates :
- Monitor customer SLAs and ensure that service requests are completed within the specified timeframes.
- Update customer portals with extension requests, downgrades, SLA changes, and service completion statuses.
- Emergency Reporting and Dispatching :
- Report urgent service issues or emergencies to the Service Manager for immediate action and dispatch.
- Assist in coordinating the immediate dispatch of technicians to address high-priority service needs.
On-Call Support :
Technician Support :
If interested, please apply today!
Qualifications :
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same : to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Salary : $27
