What are the responsibilities and job description for the Front Office Medical Receptionist position at TGH Urgent Care powered by Fast Track?
Job Type Full-time Description
About the position :
The Medical Receptionist is the first initial point of contact for each patient that visits the clinic. The Medical Receptionist undertakes all receptionist and clerical duties at the front desk of our main entrance of the clinic.
Apply today to join our talented and experienced team of Medical Receptionists who deliver exceptional healthcare services under the direct supervision of our providers.
A few highlights of what we offer :
Health benefits (vision, dental, long- and short-term disability) 401k, PTO, mileage program for travel, and development and training opportunities. Working with an engaged team and recognition of positive efforts and exceptional work.
Requirements
Position Responsibilities :
- Greet patients and visitors in a courteous and friendly manner
- Demonstrate empathetic and superior communication skills
- Display outstanding customer service and patient care
- Provide prompt communication / updates to patients
- Assist patients with required patient forms
- Verify patient demographics and insurance benefits
- Perform billing and bookkeeping functions including collecting cash payments, posting and balancing daily sheets of transactions, and bank deposits
- Maintain accurate and up-to-date electronic medical records
- Actively answer phone calls timely and in a professional and friendly manner using provided guidelines
- Assist team members as needed / requested
- Present a positive and team orientated attitude
- Effectively act as a liaison between patients and providers
- Ability to multi-task in a fast-paced environment
- Understand order of urgency and time management
- Ability to follow established office routines and policies
- Understand and follow the ethics of confidentiality / HIPAA laws
- Mentally alert and focused to engage with team and patients needs
- Present a patient, courteous, neat, and approachable demeanor
- Complete required trainings as assigned by the organization
- Complete other duties as assigned
- Regularly interacts with providers / team members / patients via face to face or electronically
Position Must Haves :
Education Requirements :
Work Environment :
Work Schedule and Travel :
You will enjoy working with the team if you :
About the Organization :
Tampa General Hospital and Fast Track Urgent Care have partnered together to create unique clinics for patients to receive compassionate and knowledgeable treatment. Our Core Values and Mission focus on having a positive attitude, cultivating optimism, acting with compassion, and doing what is right. The company culture has a strong focus on patients and the quality of service provided. We’re here to serve the community and each other through teamwork, consistent communication, robust training, engaged development, and employee feedback. You’d be a great fit for TGH Urgent Care if you have a positive attitude, are team oriented, and are committed to providing exceptional service to the medical needs of our community.
As part of the hiring process : a background and drug screen will need to be successfully completed.
