What are the responsibilities and job description for the Front Desk Receptionist (APPLICATION RECEPTIONIST) position at THA Brand?
SUMMARY
The position is responsible for receptionist work at THA by assisting individuals who are or have applied for housing assistance or have other business to conduct with the Housing Authority.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides information and direction by greeting clients and visitors, answering questions, and supplying general information about the Authority by telephone or in person.
Secures Authority premises by preventing trespassing into employees' offices by unauthorized persons.
Informs visitors of housing services by offering brief explanations of eligibility requirements, waiting list, and applicant procedures prior to their applying for housing assistance.
May assist applicants in completing housing assistance applications.
Informs THA employees in a timely manner that appointments have arrived.
Assemble application packets and general information.
Must time and date stamp all correspondence received at the front desk.
Screen all Public Housing applicants for outstanding balances and Ban status in computer system.
Notify THA staff of delivery of paperwork, mail, parcels, and faxes.
Other duties may be needed.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must have a valid Oklahoma Driver’ License.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
REASONING ABILITY
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS AND ABILITY
Must be computer literate and capable of operating a computer terminal and a personal computer.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
