Industrial Support Engineer

Location : Orlando, United States of America

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

When you rely on airlines to connect you in flight, you rely on Thales. In an increasingly fast paced world, we make the unpredictable, predictable by connecting and entertain passengers to make your life better. Combining a diversity of talents, we master the decisive moments that matter to passengers and airlines. Whatever it takes.

Industrial Support Engineer

Orlando, FL (Onsite)

Position Summary

Thales is looking for an Industrial Support Engineer to cover worldwide repair and production activities, Provide technical support of APRU for product investigations during complex repairs or customer expertizes, Technical support of APRU for integration, test and product release for production of spares, Analysis and treatment of product or process technical events (JIRA) issued by worldwide repair centers and escalation to RPS or DA (Design Authority) with information to PSE for analysis of customer impact for in-service phase.

In this position, you will also work to follow-up on in-service industrial maturity (Repair FPY, Number of technical events issued by APRU, In-service removal rate) and propose improvement actions all along product lifecycle to achieve APRU performance objectives (Quality, Cost, Leadtime) through evolution of repair standards (Flow or work standards).

Key Areas of Responsibility

• Responsible to support, diagnose and assist in technical issues during the product repair process; Coordinate and ensure all elements of Industrial repair readiness is achieved for new product Entry into Service; Share and implement best practices from the Industrial Support Engineering business network; Lead in problem solving and Kaizen activities.
• Develop and implement tools necessary for improve or establish repair activities within the region; Collaborate with Repair Line Managers to track and analyze APRU KPI's.

Be the liaison between Product Support Engineering, Ground Support & Repair Tools Engineering and Repair Operations to determine the most appropriate solution to technical issues.

between repair industrial sites and with IPT.

Minimum Qualifications

Good understanding of manual and automatic test benches.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following :

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.