What are the responsibilities and job description for the EDI Customer Service Representative position at Thank God It's Natural?
Job Summary
tgin® is seeking a dedicated and detail-oriented EDI Customer Service Representative to join our team. This role involves managing and processing orders, reviewing incoming EDI orders for accuracy, and ensuring timely and effective communication with customers. You will be the key point of contact for retail customers, responsible for addressing inquiries, resolving complaints, and providing updates on order status and shipping issues.
Duties / Responsibilities :
EDI & Order Processing
- Review incoming EDI orders for accuracy (e.g., quantity, price, and addresses) against purchase orders (POs).
- Manually enter non-EDI orders received via email into the ERP system.
- Verify inventory levels and adjust orders accordingly for out-of-stock items.
- Send order confirmations and notify customers of any changes or shortages.
- Generate and send order picking tickets to the 3PL for processing.
- Monitor and troubleshoot EDI transactions, ensuring smooth integration between internal systems and the 3PL.
- Assist customers with onboarding and setup of EDI transactions, including purchase orders, invoices, and shipping notices.
Customer Support & Issue Resolution
Data Integrity & Compliance
Required Skills and Abilities :
Education and Experience :
Physical Requirements :
Diversity Statement & Accommodations Language"
As a woman-owned firm, we value diversity. We are an equal opportunity employer that will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
