What are the responsibilities and job description for the IT Regional Onboarding Technician position at The 20 MSP?
Regional Onboarding Technician
Location: Phoenix, AZ Metro Area and West Coast region
Position Overview
We are seeking a dedicated and experienced Regional Onboarding Technician to join our team. This role is primarily responsible for executing client onboarding tasks within the designated region, ensuring a smooth transition and setup for our clients. When not engaged in onboarding activities, the technician will support the daily ticket queues, including travel to local clients. The position also requires occasional travel to other regions to assist with onboarding projects as needed.
Key Responsibilities
Conduct client onboarding tasks, including installation, configuration, and integration of systems and services.
The physical requirements below describe the essential job functions needed to complete this job.
It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
Location: Phoenix, AZ Metro Area and West Coast region
Position Overview
We are seeking a dedicated and experienced Regional Onboarding Technician to join our team. This role is primarily responsible for executing client onboarding tasks within the designated region, ensuring a smooth transition and setup for our clients. When not engaged in onboarding activities, the technician will support the daily ticket queues, including travel to local clients. The position also requires occasional travel to other regions to assist with onboarding projects as needed.
Key Responsibilities
Conduct client onboarding tasks, including installation, configuration, and integration of systems and services.
- Collaborate with the national projects team and regional service delivery teams to ensure seamless onboarding experiences for clients.
- Provide technical support and resolve issues during the onboarding process.
- Assist with daily ticket queues and support tasks when not engaged in onboarding activities. This includes travelling to client locations to provide on-site support.
- Travel to other regions to support onboarding efforts as required.
- Maintain detailed documentation of onboarding processes, configurations, and client interactions.
- Ensure adherence to company policies, procedures, and quality standards during all onboarding activities.
- Continuously improve onboarding processes based on client feedback and internal evaluations.
- Proven experience in IT service delivery, preferably within an MSP environment.
- Strong technical skills in system installation, configuration, and troubleshooting.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and multitasking abilities.
- Willingness to travel as needed.
- Relevant certifications (e.g., CompTIA A , Network , Microsoft Certified Professional) are a plus.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 3 years of experience in a technical support or service delivery role.
- Valid driver's license and ability to travel to client sites within and outside the home region.
- Flexibility to work outside regular business hours when necessary.
The physical requirements below describe the essential job functions needed to complete this job.
- Consistent hand and finger dexterity necessary to operate computer equipment
- Consistently required to sit, stand, walk, talk, hear, and see
- Routine use of hands to type
- Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
- Occasional need to walk around the office
- Consistent vision abilities required; close vision, depth perception, and ability to focus
- May require travel dependent on company needs
- Occasional need to lift and/or move up to 30 pounds
- The statements contained in this job description are intended to describe the general nature and level of work.
- Incredible company culture
- Medical/Dental/Vision health plans
- HSA/FSA participation based on insurance plan
- PTO/Sick/Holiday pay
- Ability to contribute to Long-term Disability and Short Term Disability plans
- Discretionary bonuses
- Dependent Care FSA
- Paid Parental Leave
- Employee life Insurance 100% Company Paid
- 401K participation
- Explosive company growth
It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.
The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.
