What are the responsibilities and job description for the Customer Account Representative position at The 860 Team?
Overview
We are seeking a dedicated and enthusiastic Customer Account Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met while promoting our products and services. You will play a crucial role in building strong relationships with clients, driving customer satisfaction, and contributing to the overall success of our business.
Responsibilities
- Manage customer inquiries and provide exceptional service through various communication channels.
- Conduct product demonstrations to showcase features and benefits to potential clients.
- Engage in upselling and cross-selling opportunities to enhance customer experience and drive sales.
- Maintain accurate records of customer interactions and account details.
- Collaborate with the sales team to identify new business development opportunities.
- Assist in resolving customer issues promptly and effectively, ensuring a positive experience.
- Monitor account activity and follow up with customers to ensure satisfaction and retention.
- Provide feedback on customer trends and insights to improve service delivery.
- Schedule Monday-Friday 10am-6:30pm
Skills
- Proven experience in customer service or account management roles.
- Strong sales skills with a focus on technology sales, direct sales, or retail sales.
- Ability to conduct engaging product demos that effectively communicate value propositions.
- Excellent communication skills, both verbal and written, with a knack for building rapport.
- Proficiency in upselling techniques to maximize revenue opportunities.
- Familiarity with business development strategies to identify new client prospects.
- Strong organizational skills with attention to detail in managing multiple accounts.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us as we strive to deliver outstanding service while fostering lasting relationships with our customers!
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- Mileage reimbursement
- Travel reimbursement
Compensation Package:
- Bonus opportunities
- Uncapped commission
- Weekly bonus
Schedule:
- 8 hour shift
- Day shift
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Rocky Hill, CT 06067 (Preferred)
Work Location: In person
Salary : $55,000 - $65,000
