What are the responsibilities and job description for the IT Manager position at The Abbey Resort?
IT Manager at The Abbey Resort & Avani Spa on the shores of Geneva Lake
JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at a full service resort situated on the beautiful shores of Lake Geneva. We aim to hire individuals who are ready and committed to exceed the expectations of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.
Position Summary:
The IT Manager will oversee all aspects of the resort’s technology environment, including infrastructure, applications, cybersecurity, guest-facing systems, and departmental support. This role requires a combination of strategic insight and hands-on execution, with responsibilities that range from long-term planning and system optimization to immediate troubleshooting and cross-departmental collaboration.
The successful candidate will be accountable for ensuring that every system — from the property management system to entertainment and communication platforms — performs with excellence, reliability, and guest-centric focus.
Responsibilities include, but are not limited to:
- Proactively monitor, maintain, and improve critical systems, including PMS, POS, HSIA, OTT, PBX, CCTV, and AV technologies
- Lead the implementation of system upgrades, integrations, and innovation projects to enhance operational performance and guest experience.
- Identify opportunities to leverage technology for competitive advantage and long-term scalability.
- Ensure flawless execution of guest-facing technologies to support exceptional service delivery.
- Promote technology as an enabler of memorable and seamless guest experiences.
- Provide responsive, courteous, and practical support to all resort stakeholders.
- Act as a strategic business partner to department heads across operations, food and beverage, spa, and front office.
- Train and support team members to confidently and effectively use resort technologies.
- Foster a service-oriented IT culture that is responsive, empathetic, and solution-focused.
- Take complete ownership of the resort’s IT infrastructure, security protocols, backup and disaster recovery systems, and vendor relationships.
- Ensure compliance with internal controls, data privacy standards, and cybersecurity best practices.
- Develop, document, and enforce IT policies, SOPs, and business continuity protocols.
- Communicate transparently with leadership and peers regarding challenges, opportunities, and resource needs.
- Provide honest, data-driven assessments and propose actionable, realistic solutions.
- Build strong, trust-based relationships with all levels of the organization.
Requirements:
- Bachelor’s degree in Information Technology, Computer Science, or related field
- Minimum 5 years of progressive IT leadership experience, ideally within the hospitality or resort sector
- Extensive knowledge of property-level systems: PMS, POS, HSIA, OTT, PBX, A/V, and surveillance technologies
- Demonstrated success managing IT projects, vendor contracts, system integrations, and cybersecurity protocols
- Strong interpersonal, communication, and team leadership skills
- High degree of emotional intelligence and a guest-centric
Job Type: Full-time | On-Site
