What are the responsibilities and job description for the Customer Service Representative (CSR) - Dispatcher position at The AC Guy of Tampa Bay, Inc.?
THE A/C GUY OF TAMPA BAY in Clearwater, FL is looking to hire a full-time Customer Service Representative (CSR) - Dispatcher to be the first line of communication for our customers and provide high-quality customer service. Do you have a friendly disposition and a positive attitude? Would you like to work for a highly respected and stable company? Have you been searching for a company that will value your contributions? If so, please read on!
This HVAC office administration position earns a competitive wage of $17-$24 per hour to start. We provide solid benefits including a health plan, supplemental insurances, bonus opportunities, profit sharing, vacation pay, paid holidays, and ongoing training. If this sounds like the right HVAC office administration opportunity for you, apply today!
ABOUT THE A/C GUY OF TAMPA BAY
The A/C Guy of Tampa Bay was founded by Gregg Bowman in 2009, during the beginning of the recession. He answered a calling for a huge need in the Tampa, FL market-fairly priced and high-quality residential and commercial heating, air conditioning, and indoor air quality services. Our vision has never been about simply making money. We truly believe in treating each client as if they were a member of our family and delivering them an experience unlike any they can get anywhere else.
We value integrity, honor, and team player dynamics. We have created a warm friendly atmosphere where it feels like you are working with family. We are proud to promote from within and give all employees the opportunity to advance and grow.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR) - Dispatcher
As a Customer Service Representative (CSR) - Dispatcher, you are the face of the company for our clients when they call. Your friendly attitude gives each client you interact with a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details-customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. Additional duties include: Follow up calls for billing, registering equipment and entering data, processing warranties and tracking of such, dealing directly with cities and clients on permitting, ordering HVAC equipment and supplies for the office. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!
QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE (CSR)
- Proficiency with computer programs
- Customer service experience
- Inbound and Outbound Call Support
- Preferred: CRM Data Entry
- Preferred: Billing experience
Do you have excellent communication skills, both written and verbal? Can you manage your time well and effectively prioritize tasks? Do you present yourself professionally? Can you easily establish a good rapport with people? Are you collaborative and hardworking? If yes, you might just be perfect for this HVAC office administration position!
WORK SCHEDULE FOR HVAC OFFICE ADMINISTRATION
This HVAC office administration position works Monday-Friday, 12:00 pm (noon) to 9 pm. The schedule is very flexible during office hours with up to 40-45 hours per week.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this customer service job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 33765
Salary : $17 - $24
