What are the responsibilities and job description for the HVAC Customer Service Representative - Dispatcher position at The AC Guy of Tampa Bay, Inc.?
Do you want to work for a company that values your contributions and maintains a friendly, positive atmosphere? If so, please read on! The A/C Guy of Tampa Bay in Clearwater, FL is looking to hire a full-time HVAC Customer Service Representative - Dispatcher to help our customers schedule appointments.
This phone customer service position earns a competitive wage of $17.00 to $24.00 per hour. We also provide great benefits and perks, including:
- A health plan
- Supplemental insurance
- Bonus opportunities
- Profit sharing
- Vacation pay
- Paid holidays
- Ongoing training
If this sounds like the right customer service opportunity for you, apply today!
YOUR SCHEDULE
This HVAC office administration position works Monday-Friday.
You will have the option to choose between two weekly shift schedules:
- Monday – Friday, 12:00 PM – 9:00 PM
- Monday – Friday, 9:00 AM – 6:00 PM
The schedule is very flexible during office hours with up to 40-45 hours per week.
YOUR DAY AS AN HVAC CUSTOMER SERVICE REPRESENTATIVE
As an HVAC Customer Service Representative - Dispatcher, you play a vital role in providing excellent customer service. Your friendly attitude gives each client you interact with a great impression of our company. As you take incoming phone calls from potential and current clients, you answer questions, set appointments, and schedule home visits. To help all our teams work effectively together, you document accurate project details-customer concerns, monitor voicemails, respond to emails, and send appointment confirmations. Additional duties include: Follow up calls for billing, registering equipment and entering data, processing warranties and tracking of such, dealing directly with cities and clients on permitting, ordering HVAC equipment and supplies for the office. With your friendly and warm demeanor, you follow up with customers over the phone to ensure everything is going well. You take pride in making sure each client is satisfied with our service!
REQUIREMENTS FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE - DISPATCHER
Are you detail-oriented? Can you easily connect with people over the phone? Do you have a warm, friendly demeanor? Can you manage multiple competing priorities while staying organized and consistently meeting deadlines? If yes, you might just be perfect for this customer service position! We also look for:
- Proficiency with computer programs
- Customer service experience
- Inbound and Outbound Call Support
- Preferred: CRM Data Entry
- Preferred: Billing experience
THE A/C GUY OF TAMPA BAY: ABOUT US
The A/C Guy of Tampa Bay was founded by Gregg Bowman in 2009, during the beginning of the recession. He answered a calling for a huge need in the Tampa, FL market-fairly priced and high-quality residential and commercial heating, air conditioning, and indoor air quality services. Our vision has never been about simply making money. We truly believe in treating each client as if they were a member of our family and delivering them an experience unlike any they can get anywhere else.
We value integrity, honor, and team player dynamics. We have created a warm friendly atmosphere where it feels like you are working with family. We are proud to promote from within and give all employees the opportunity to advance and grow.
JOIN US
Please complete our application if you are interested in the position, and we will reach out to candidates directly. If you have any urgent questions, please call us at (727)-501-2286. We can't wait to meet you. Good luck!
Location: 33765
Salary : $17 - $24
