Digital Marketing Project Manager

Position Summary:

Our ideal candidate is an effective communicator, who excels at project management and prioritizes exceptional customer service. With a big-picture approach, you will identify customer needs, conceive tailored solutions, and set clear objectives and timelines. You will rally teams, foster collaboration, conceive time-bound plans, and ensure accountability to deliver impactful, measurable results. You're unafraid of challenges and believe results (not mere effort) that meet and exceed client expectations ultimately drives success.

Responsibilities:

Project Management: Lead the entire project lifecycle, ensuring successful project delivery.

• Define project goals, scope, and deliverables. Document plans within project briefs to coordinate teams and align client expectations.
• Assign project tasks and monitor progress to achieve objectives on time and within budget.
• Manage client expectations with frequent communications. Holding clients accountable for feedback, approvals, and scope creep.
• Conduct QA checks prior to delivery of deliverables to clients; and enforce work product quality.
• Mitigate risks, resolve issues, and communicate project status updates to stakeholders regularly.

Client Retention: Promote client satisfaction and retention through proactive identification and early detection of potential service issues.

• Oversee traffic light reports and ensure timely turnaround on deliverables.
• Audit critical touchpoints (such as client handoffs) to ensure seamless service delivery and client satisfaction
• Monitor client performance and assist with proactive identification of service risks and red flags to guide service recovery strategies and prevent customer satisfaction issues.
• Recommend process improvements to prevent future service failures.

Client Upsells: Deepen client relationships by identifying opportunities for cross-sales and increase customer lifetime value (CLTV), contributing to the overall growth and success of the business.

• Analyze client results to identify opportunities and recommend marketing strategies to achieve client goals.
• Work with the Growth Team to develop pricing proposals and present recommendations to clients.
• Coordinate with the Growth Team on contract addendums and oversee workflow and reboarding.

Performance Metrics and Reporting:

• Establish KPIs for client onboarding, service recovery, and project management.
• Analyze data regularly to improve processes and client outcomes.
• Prepare comprehensive reports for the executive team.

Success Measures:

• The success of the Client Engagement & Special Projects Manager will be measured through the following key performance indicators:
• Client Churn Rate: Decreased churn rate indicates improved client retention and satisfaction.
• Average Lifespan of Clients: Increased average lifespan signifies stronger client relationships and loyalty to our services.
• Revenue: Increase in average monthly revenue per client

Additional Objectives & Qualifications:

• Bachelor’s Degree or Certifications in Marketing, Communication, Project Management, or other related disciplines
• Previous experience in a marketing agency or department is required
• Familiar with the business applications of digital marketing: social media marketing, email marketing, copywriting, web design, search engine optimization, programmatic ads, etc
• Experience with project management, marketing strategy development, and client management is required
• Basic HTML and video production skills are preferred
• Tangible and successful mid-level management/leadership experience
• Proficient in Microsoft Suite Office, Google Suite, Zapier, Basecamp and other Project Management Solutions
• Strong written and verbal communication skills
• Communicate with the team daily to set direction and maintain awareness of updates, as well as effectively communicate client needs, pivots to strategy, and one-on-one follow-ups
• Interested in social issues: equal access to learning resources and generally socially conscious individual
• Interest in diverse client management and the outstanding ability to mono-task in a multitasking environment
• Ability to coach and deliver feedback successfully
• Measure and optimize campaigns based on analytics at high-level, identifying areas for improvement
• Lead ideation and brainstorming sessions
• Organized with an ability to prioritize time-sensitive assignments
• Creative and flexible

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis. The AD Leaf is committed to the principle of equal employment opportunity. Applicants for employment and employees are reviewed on their individual qualifications for a position. Under no circumstances will The AD Leaf discriminate against qualified persons on the basis of race, color, religious creed, retaliation, national origin, ancestry, sexual orientation, gender, gender identity/expression, disability, mental illness, genetics, choice of health insurance, marital status, age, veteran status, or any other basis prohibited under applicable law or just simply by being good citizens

Benefits

• Health Insurance
• Dental Insurance
• Mental Health Program
• Flexible Scheduling
• Holiday, Sick, and PTO days are available
• Hybrid office/remote work program offered after 60 days

Schedule

• Monday to Friday

Education Requirements

• Relevant Bachelor’s Degree

Pay

• $19.50 - $22/hour based on experience

Job Type

• Full-time
• In-office

Job Type: Full-time

Pay: $19.50 - $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $22