Sales and Service Lead

Ropes Park Equipment creates and distributes a variety of safety equipment specifically for the ropes course industry to provide the safest climbing experience in the world. Our equipment supports open-air experiences where people can connect with the great outdoors and each other by engaging in activities that are fun, challenging, confidence building, and help promote good health.  We have recently launched LockD Clips, an innovative new integrated carabiner system for the adventure recreation industry.

Under the leadership and direction of the Managing Director, the Sales and Service Lead will be responsible for growing Ropes Park Equipment revenue and providing excellent customer service.  This role will be responsible for establishing and growing existing customer relationships, proactively targeting new opportunities, and following up on incoming leads.  In addition, the Sales and Service Lead will support the team in maintaining vendor and customer orders and updating the RPE website.

This role is ideally based in the Westport, CT area but a remote office location will be considered based on experience.

JOB RESPONSIBILITIES: 

Sales and Customer Management

• Increase Ropes Park Equipment sales and revenue from existing and new accounts, including adventure parks, camps, universities, and other operators through outbound sales calls and inbound inquiry handling
• Grow relationships with builders and dealers to drive additional sales
• Follow up on inbound sales leads to close the sale
• Attend industry trade shows and visit clients/leads as necessary to cost effectively generate new and additional business
• Track and report on all sales activity through Hubspot, our CRM platform

Customer Service and Support

• Primary support for inbound phone calls, emails, chats and other messages
• Support maintenance of BigCommerce ecommerce platform, including products, prices, and inventory
• Follow up on orders to ensure that all orders are fulfilled completely and in a timely manner
• Follow up on repair orders to leverage additional purchases

REQUIREMENTS:

• 1-3 years sales, customer service and/or account management experience
• Knowledge of adventure recreation equipment and industry preferred
• Highly motivated and target driven with a proven track record in achieving goals
• Exceptional customer service skills
• Knowledge of Hubspot or equivalent sales CRM experience.  BigCommerce or other ecommerce platform experience a plus
• Excellent written and verbal communication skills
• Effective problem solving, organizational and analytical skills
• Self-motivated with the ability to prioritize effectively and work independently

Pay Range

While the exact pay offered reflects a candidate's qualifications and experience, the annual salary for the Sales and Service Lead position starts at $44,000.

Outdoor Ventures Group offers equality of opportunity and treatment for its present and prospective employees in all phases of the employment process without regard to age, race, color, sex, national origin, disabilities, genetic predisposition or carrier stats, status as a veteran or disabled veteran, sexual orientation, marital status, ancestry or any other basis that is protected by Federal, State or local law. Employment decisions will be based on merit, qualifications and abilities.

Salary : $44,000