Customer Service Representative

Join a well-established and rapidly expanding Property & Casualty insurance agency that has long been a trusted part of the local community! The agency operates in multiple states and prides itself on delivering exceptional service while fostering a supportive and growth-oriented work environment. Our client is looking for a Personal Lines Customer Service Representative to join their growing team and contribute to their continued success.

What We're Looking For:

Our client is seeking a positive, professional, and customer-focused individual for the Personal Lines Customer Service Representative position. This is an integral role where you will be the main point of contact for policyholders, assisting them with changes, policy reviews, and addressing general inquiries. The ideal candidate should have a customer-first attitude, strong communication skills, and a passion for delivering excellent service.

In this role, you'll be responsible for managing a variety of tasks, from processing policy changes to identifying sales opportunities and providing comprehensive support to customers.

Mission of the Role:

The primary responsibility of this role is to enhance the customer experience by managing personal lines insurance accounts with attention to detail and a commitment to client satisfaction. You will handle tasks such as policy changes, billing inquiries, and offering recommendations for additional coverage.

Key Responsibilities:

• Maintain a positive attitude and foster an approachable atmosphere for clients
• Process policy changes accurately and in a timely manner
• Assist clients with payment processing and resolve any billing-related issues
• Review and discuss policy details with clients, identifying potential gaps in coverage
• Recommend additional products and services to meet client needs
• Provide qualified leads to the sales team to drive business growth
• Keep client contact information up to date and accurate
• Clearly communicate with clients, setting expectations and managing any concerns proactively

Required Qualifications:

• Active Property & Casualty insurance license (or a willingness to obtain one within 2 months of employment)
• Excellent communication skills and a customer-centric mindset
• Strong problem-solving abilities and attention to detail
• Ability to work independently and as part of a collaborative team

Benefits:

• Healthcare insurance options
• Life insurance, short-term & long-term disability coverage
• 14 days of paid time off to start
• 401(k) with 4% agency match
• Paid holidays (about 8 days per year)
• Opportunities for career development and advancement

Apply Today!

If you're eager to join an organization that cares about its employees and the communities it serves, this could be the perfect opportunity for you. Our client offers a dynamic work environment where you can grow both professionally and personally. Submit your application right now!