What are the responsibilities and job description for the Customer Service Representative position at The Amynta Group?
We're thrilled that you are interested in joining us here at the Amynta Group!
POSITION SUMMARY
Processes requests for title documents received via email and phone, as well as client requests, and be able to respond professionally and accurately to those inquiries. Possesses in depth knowledge of the entire title management process including mail and document handling, Title Follow-up, Release, Relocations, Duplicates, etc
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Ability to handle all job duties and responsibilities of CSR I
- Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries
- Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues
- Ability to maintain various client requirements and act accordingly for multiple clients at one time
- Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.)
- Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions
- Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off of client / scenario / timing
- Ability to look deeper into an account or issue and identify potential system or process issues
- Escalated follow-up and situational accounts
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE)
MINIMUM JOB SKILLS, ABILITIES AND QUALIFICATIONS
The Amynta Group (the " Company ") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and / or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
