What are the responsibilities and job description for the Customer Service Representative position at The Anderson-DuBose Company?
Position: Customer Service Representative Rochester, NY
Schedule: Tuesday - Saturday
Hours: Tuesday - Friday 8:00am-5:00pm and Saturday 7:00am-3:30pm
Who We Are:
Established in 1991, The Anderson-DuBose Company is a full-service distribution company for major quick service restaurants in Ohio, Pennsylvania, West Virginia and New York. We currently have two distribution center locations; Lordstown, Ohio (headquarters) and Rochester, New York and are always looking for growth opportunities. In late 2025 we will also be opening a new DC in Jacksonville, FL. (Transportation and Warehouse are the two largest departments at each DC and typically operate 24/7.) We own and operate our own truck fleet, have state-of-the-art equipment and facilities, and consider our employees our greatest assets. We are the proud winners of the NorthCoast 99 Top Employer award TEN years in a row and have been voted a Top Workplace in the Northeast Ohio area as well. We have also been named as McDonald’s US 2020 Supplier of the Year which is the highest honor we could receive from our customer. Most recently, we have proudly been awarded the 2024 Smart Culture Award.
Opportunity Summary:
The Customer Service Representative is responsible for coordinating and performing all distribution center data entry functions to ensure accurate and timely information for customers and for the Company.
How You Will Make Contributions That Matter:
- Enters or processes data daily for several distribution center functions, including billing, purchase orders, delivery invoices to provide internal and external customers with accurate information, reduce errors, improve customer service, contain costs, and facilitate smooth operations.
- Answers and places telephone calls using the highest level of customer service.
- Takes calls from customers, troubleshoots any issues with ordering or deliveries and answers any customer questions. This often requires additional research and customer follow-up.
- Routinely communicates with stores to obtain fax and AOS/ROP information to create orders, to provide stores with information regarding new products, promotions, and to allow them to plan effectively.
- File maintenance of invoices, credits and charges.
- Other duties may be assigned.
What You'll Bring:
- Education – Associate or Bachelor's degree preferred.
- Experience – 1 to 2 years of relevant work experience in data entry and customer service.
- Other Required Skills or Abilities – Customer service, technical skills (including Microsoft Excel, Word and Power Point), voice selection technology (Lucas), JD Edwards, managerial/leadership skills, Excellent administrative experience, attention to detail, knowledge of computer-based inventory control systems, and order processing concepts and techniques.
What We Offer To Our Associates:
- Development and growth opportunities that enhance your career fulfillment.
- Meaningful and competitive compensation and benefits programs for our associates and their families.
- Opportunities to become involved with the community via volunteer events and charitable contribution opportunities.
- Generous paid time off and 401(k) plan with company match.
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
At The Anderson-DuBose Co, we offer a company culture unlike any other! We have had growth and success over the past 31 years! We are dedicated to being a leader in the distribution industry by providing world-class service and brand protection to our valued business partners. Our esteemed associates are committed to operational excellence, continuous improvement, environmental sustainability, respect for each other, community engagement and ethical conduct while fostering a culture of employee appreciation.
The Anderson-DuBose Company complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment with regard to race, religion, national origin, color, age, or military status.
The Anderson-DuBose Company is a Minority Owned Company. Employment with The Anderson-DuBose Company is at will.
To apply visit: www.a-d.us
