Adoption Manager

FLSA : Exempt (Salaried) REVISED : 08 / 22 / 2022

REPORTS TO : Director of Operations - Guest Experience

SUPERVISES : Adoption Supervisors

Position Summary :

Responsible for the direction, management, and supervision of all adoption program functions, operations, staff, and assigned volunteers.

Essential Duties and Responsibilities :

• Oversees the hiring and training of department Team Members, and regularly reviews and evaluates job performance to assure adequate staffing of department
• Oversees adoption department assigned volunteers. Works closely with Volunteer Program Team Members on identifying organizational needs for volunteers.
• Manages policies and procedures for the Adoptions team promoting best practices for humane treatment and safety of animals and people.
• Maintains a positive shelter culture through training, communication, and accountability of the Adoptions team.
• Represents the Organization to the news media and other public communications as required.
• Develops concepts to advance and increase adoptions.
• Directs and provides training to Team Members to assure compliance with all safety regulations and Organizational policies and procedures.
• Assures that State laws and regulations are followed.
• Participates in budget preparation, and monitors adherence to budget.
• Assures that humane care and proper attention is provided to all animals in adoption.
• Handles guest issues related to the Adoption Department.
• Assists with adoption procedures when needed.
• If certified, may be required to perform humane euthanasia when needed.
• Assures that the adoption areas are maintained in a good and safe condition, or reported otherwise.
• Composes correspondence and other documents; performs clerical duties to support the operations of the Organization.
• Provides information and assistance to internal and external guests.
• Contributes to the efficiency and effectiveness of the organization's service to its guests by offering suggestions and participating as an active member of a work team.
• Provides responsive, meaningful, and compassionate service to all guests.
• Applies the principles of The Animal Foundation's Core Values toward the goal of bettering self, the organization, and others.
• Other duties as assigned.

Education and Experience Requirements :

License & Certification Requirements :

Required Knowledge and Skills :

Knowledge of :

Skill in :

Working Conditions and Physical Effort :

Physical ability and mobility to walk, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. Strength to lift and / or move materials weighing up to 25 pounds frequently, and 50 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Team Members are continuously exposed to animals, animal waste, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures.

All Team Members work in a culture of continuous improvement and are expected to support our mission. Team Members must be able to clearly articulate our goals, actively participate in outstanding guest service, and accept responsibility for maintaining our culture of philanthropy.

This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job.

I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.