What are the responsibilities and job description for the Stakeholder Relations Specialist position at The Arc Central Chesapeake Region?
Stakeholder Relations Specialist, Self-Directed Services
The Arc Central Chesapeake Region (The Arc) supports people with intellectual and developmental disabilities (I/DD) to live, work, and connect with their community.
For nearly 20 years The Arc has been providing Self-Directed Services to Marylanders with intellectual and developmental disabilities who choose to self-direct their lives. Today we support over 1800 participant employers enrolled statewide. The work Self-Directed Services does directly support employers with I/DD to exercise their budget and employer authority. Over the last two years The Arc has seen significant growth in Self-Directed Services and we are expanding our administrative capacity to facilitate increased communication and support with stakeholders.
As Stakeholder Relations Specialist, you are the first point of contact for stakeholder calls, emails, and tickets received daily, which requires strong technical and communication skills to ensure all questions and concerns are addressed in a timely, professional manner. Active listening skills, diplomacy, and the ability to collaborate across the Self-Directed Services team will be essential to ensuring you are providing efficient and effective resolution strategies for stakeholders. This role reports to the Stakeholder Relations Manager and you will have an essential role in supporting general administrative tasks for the Outreach team and providing customer service support and technical guidance.
This role requires (1) year of experience interacting with customers in a service-focused and informational environment as well as a High School Diploma or GED, though a BS in a related field is preferred. This role is a full-time position located in our Linthicum Heights, MD Headquarters. This position includes paid professional development and continued education, as well as an award-winning total rewards (benefits) package.
To apply, please visit our careers page at www.thearcccr.org/careers.
About The Arc Central Chesapeake Region
The Arc Central Chesapeake Region (The Arc) is a dynamic regional organization providing person-centered supports for people with intellectual and developmental disabilities to live, work, and connect with their communities. We advocate for equity and access for people with intellectual and developmental disabilities to live self-determined lives and foster opportunities towards self-sufficiency. To learn more, visit www.thearcccr.org.
The Arc highly encourages all employees to become fully vaccinated against COVID-19 and other communicable diseases. The Arc is an equal opportunity employer which means we provides equal opportunity to all qualified candidates without regard to race, color, religion, ancestry, sex, gender, gender expression, national origin, age, marital status, military/veteran status, sexual orientation, gender identity, pregnancy, genetic information, disability, or any other characteristic protected by applicable law. To provide equal employment and advancement opportunities to all candidates, employment decisions at The Arc will be based on merit, qualifications, and skills.
