Community Program Manager

The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Our Position: We are currently seeking a Community Hab Program Manager to provide oversight to our Community Support Services, Community Habilitation, Respite and/or FSS Service people we support. This position also involves:

• Providing direct supervision to the direct care staff providing services. The Program Manager is responsible for the oversight of the delivery of these services and supports.
• Oversees direct care services to people we support in areas such as, but not limited to activities of daily living, self-care skills, money management, cooking, self-administration of medication and communication skills.
• Coordinates interviews and is responsible for hiring, orientation and termination of direct care staff employed in the Community Supports & Services Programs. Provides weekly and/or as needed supervision to all regular direct care staff. Evaluates all regular direct care staff annually
• Hybrid remote work available!

Our Rate of Pay: $ 22.00 per hr

Our Requirements:

• Master’s Degree in a Human Service field, including but not limited to: Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS one-year direct service experience with the developmentally disabled.

OR

• Bachelor’s Degree in a Human Service field, including but not limited to: Sociology, Special Education, Rehabilitation Counseling and Psychology PLUS three years direct service experience with the developmentally disabled.

PLUS

• Have and maintain a valid New York State Driver’s License and an approved driving record. Ownership and access to an insured car in good operating condition is required.

Our Benefits: What can The Arc Erie County offer you? Affordable Benefit package (medical, dental & vision), excellent PTO, great work-life balance, on-demand pay, automatic time off!, opportunity for advancement, 403b Retirement plan w/ employer contribution, positive & diverse work environment, as well as being a part of a dynamic, engaging, & fun team!

Job Description

Job Title: Program Manager - Community
Department: CSS
Job Grade: 4

Position Summary:
Provides direct supervision to the direct care staff providing services to Community Support Service individuals that we support. The Program Manager is responsible for the oversight of the delivery of these services and support.

Reporting Relationship:
Receives direct supervision from the Coordinator of Community Supports and Services. Provides supervision to Direct Service Professionals employed in the Community Supports and Services Programs.

Job Duties and Responsibilities:

• Maintains interactions with people we support, their families, other collaterals and the community-at-large as appropriate.
• To the best possible extent, ensures a clean, safe environment by completing regular environmental quality assurance checks. Ensures people we support receive training in home safety.
• Assures confidentiality of information about people we support and their families.
• Immediately notifies Coordinator of Community Supports of any safety, supervision, scheduling, or related issues as they arise. Oversees the overall safety of the people we support through maintaining safety standards, familiarity with emergency safety procedures and ensuring regular training.
• Completes and maintains all required documentation in consumer and agency records; assists in the maintenance of those records. Completes all required documentation for the people we support (i.e. monthly summaries) and agency records; oversees maintenance of those records as appropriate.
• Coordinates interviews and is responsible for hiring, orientation and termination of direct care staff employed in their respective programs. Provides weekly and/or as needed supervision to all regular direct care staff. Evaluates all regular direct care staff annually.
• Completes routine paperwork responsibilities and other duties as assigned by Coordinator of Community Supports. Receives weekly and/or as needed supervision from the Coordinator of Community Supports.
• Coordinates regular staff meetings and training as well as attend supervisory conferences and other assigned meetings.
• Responds to emergency phone calls as part of the Agency’s emergency contact mechanism.
• Respite Program Specific Duties
• Assists the Coordinator of Community Supports in oversight of Respite services.
• Monitors service hours provided to families and relays concerns to supervisor.
• Monitors Respite Care Providers’ work schedules and schedule changes.
• Monitors participant satisfaction and service delivery. Reports findings to Coordinator of Community Supports.
• Assists the Coordinator of Community Supports in assessing families’ request for service and the delivery of that service.
• Provides in-home respite care to people we support as directed by Coordinator of Community Supports.
• Community Habilitation Program Specific Duties:
• Oversees direct care services to people we support in areas such as, but not limited to activities of daily living, self-care skills, money management, cooking, self-administration of medication and communication skills.
• Intervenes with people we support inappropriate and/or potentially injurious behaviors in the least restrictive manner possible. Coordinates development and monitors behavior modification programs as needed.
• Communicates transportation needs to Care Coordinator. Provides direction to Community Habilitation DSP’s to assist with transportation needs on service delivery days. Works in connection with the Care Coordinator in scheduling of medical appointments and recreational activities.
• Assures that people we support receive assistance and/or training for shopping for clothing, personal items and groceries as needed.
• Provides assistance and oversight to people we support with personal monies. Monitors people we support’s progress in money management skills. Reviews management of people we support’s monies as needed.
• Oversees self-administration of medication, provides first aid when necessary and communicates known health care needs to Care Coordinator.
• Coordinates the development of intervention/training objectives. Implements, documents and monitors the progress of the Community Habilitation Plan.
• Updates and monitors the plan as needed but at least every six months.
• Monitors and/or assists in the assessment of the people we support’s skills and behavior.
• Monitors and follows procedures for staff expenditures in petty cash, mileage and other expenses.

Qualifications and Education Requirements:
Bachelor’s Degree in a Human Services field PLUS one year experience in the Human Service field. Experience can be a combination of paid and volunteer experience with a minimum of three months paid experience.
OR
Associate’s Degree in a Human Services field PLUS three years’ experience in the Human Service field. Experience can be a combination of paid and volunteer experience with a minimum of one year paid experience.
PLUS
Supervisory experience preferred.

Essential Job Functions:

• Physical demands and Exposure Risk outlined on attached form (A)
• Mental Requirements:

Ability to read, write, analyze, memorize, be perceptive/comprehensive, show good judgment, have good math & and decision making skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure, and meet deadlines accordingly.

• Human Relations Skills:

The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to people we support. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times

• Equipment Operation:

The ability to operate business equipment; telephones, fax machines, computer hardware and software, including applications and programming, copiers, calculators, etc.

Agency Principles:

• All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
• Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
• Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time.
I have received and reviewed the above job description and essential physical demand form.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Salary : $22