Quality Assurance Investigator

The Arc Erie County New York has been supporting children and adults with disabilities, and their families in achieving their desired quality of life by creating opportunities through comprehensive services for over 65 years.

Our Position: We are currently seeking a Quality Assurance Investigator to conduct the investigation of allegations of abuse/neglect and other reportable incidents as prescribed in OPWDD Part 624 regulations.

This position also involves:

• Ensures that reports are generated in appropriate format, including recommendations to address the situation as well as any systemic issues, responsible for incident management and working in the OPWDD Incident Reporting Management Application and Justice Center Vulnerable Persons Central Register.
• Maintains open channels of communication with program staff and support staff to ensure a positive team approach to incident management.
• Recommends policy/procedural changes with respect to issues that are raised during the course of investigations.

Our Rate of Pay: $ 24.00- $27.00

Our Requirements:

• Master’s Degree in a Human Services or related field PLUS less than one year’s experience in human services. OR
• Bachelor’s Degree in a Human Services or related field PLUS one years’ experience in human services. OR
• Associate degree in a Human Services related field PLUS two years’ experience in human services. OR
• High School Diploma or equivalent diploma PLUS three years’ experience in human services.

Our Benefits: What can The Arc Erie County offer you? Affordable Benefit package (medical, dental & vision), excellent PTO, great work-life balance, opportunity for advancement, 403b Retirement plan, positive & diverse work environment, opportunity to work remotely as well as being a part of a dynamic, engaging, & fun team!

See our full Job Description listed below:
Job Description

Job Title: Quality Improvement Investigator
Department: Quality Improvement and Corporate Compliance
Job Grade: 4

Position Summary:
Conducts the investigation of allegations of abuse/neglect and other reportable incidents as prescribed in OPWDD Part 624 regulations.

Reporting Relationship:
Works under supervision of the Director of Quality Improvement and Corporate Compliance.

Job Duties and Responsibilities:

• Assumes primary responsibility for the investigation of allegations of abuse/neglect and other reportable incidents.
• Ensures that reports are generated in appropriate format, including recommendations to address the situation as well as any systemic issues, responsible for incident management and working in the OPWDD Incident Reporting Management Application and Justice Center Vulnerable Persons Central Register.
• Ensures compliance with all incident investigation and reporting requirements per OPWDD Part 624 regulations.
• Recommends policy/procedural changes with respect to issues that are raised during the course of investigations.
• Assists in the provision of staff training and development.
• Maintains open channels of communication with program staff and support staff to ensure a positive team approach to incident management.
• Maintains confidentiality of information discovered through incident investigations, including but not limited to the confidentiality of records, and staff performance.
• Completes other quality improvement related activities as assigned.

Qualifications and Education Requirements:
Master’s Degree in a Human Services or related field PLUS less than one year’s experience in human services.
OR
Bachelor’s Degree in a Human Services or related field PLUS one years’ experience in human services.
OR
Associate’s Degree in a Human Services related field PLUS two years’ experience in human services.
OR
High School Diploma or equivalent diploma PLUS three years’ experience in human services.
PLUS
A valid NYS driver’s license, approved driving record, and access to a vehicle is required.
Preference will be given to individuals with investigation experience.

Essential Job Functions:

• Physical demands and Exposure Risk outlined on attached form (A)
• Mental Requirements:

The ability to read, write, analyze, be perceptive/comprehensive, show good judgment, have good math & decision skills, independent action, planning & prioritizing and follow directions. Work independently as well as cooperatively with others. Be approachable, enthusiastic, personable, work under pressure and meet job-related deadlines accordingly.

• Human Relations Skills:

The ability to communicate with individuals in a positive manner, demonstrate the ability to be a leader and serve as an appropriate role model to staff members. Receive supervision instruction in a positive manner. Adhere to and administer Agency’s policies, procedures, rules and regulations. Maintain a professional attitude and appearance at all times.

• Equipment Operation:

The ability to operate computer, copier, fax machine and occasionally agency vehicle.

Agency Principles:

• All staff members will assure and demonstrate the promotion of fundamental rights and protections for the people that we support. These include practices that treat people with dignity and respect at all times, ensure safety, best possible health/well-being and provide the person with continuity and personal security through the use of natural supports, positive relationships and opportunities for integration in the community. Staff members should also advocate and work toward assisting the people we support through person-centered planning to achieve the personal outcome goals that they have chosen by facilitating the plans and positive supports necessary to assist the person in progressing toward each outcome.
• Demonstrates the agency values of integrity, respect, responsibility, trust, teamwork, positive attitude, learning and honesty in working with students (persons), families, colleagues and members of our community.
• Good attendance is vital for the efficient and effective operation of quality programming and is an essential job function of this position.

This position is NON-EXEMPT from the overtime requirements of the Fair Labor Standard Act.
The Arc Erie County New York retains the right to change this job description at any time.

The Arc Erie County New York is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Salary : $24 - $27