Residential Manager

Changing Lives...One at a time

Offering a $3,500 hiring bonus ($1,750 paid at three month and six months).

About the Arc of Opportunity in North Central Massachusetts
We are a human and civil rights movement offering supports to people of all ages with disabilities and their families. Our mission is to create and support lifetime opportunities in the community for individuals with disabilities and their families to reach their fullest potential by providing advocacy, education, employment, residential and recreational services to enhance quality of life.

Residential Manager Job Description
The Residential Manager (RM) supervises all direct support professionals (overnight awake/asleep, relief) and is responsible for the quality of direct support services provided in their assigned program, including ensuring the daily operations of programs meet Federal, State and agency compliance regulations. 

Salary: $60,465.60 annually

Residential Manager Essential Functions: 

• Collaborates with the Division Director, management, peers, and direct reports in the planning, management, and fulfillment of the agency’s short/long term goals 
• In partnership with Division Director and human resources department, conducts staff supervisions, provides coaching counseling, performance management, staff development, staff evaluations & assesses staff training needs with consistency 
• Ensures staffing and scheduling meet program needs and adheres to the payroll budget 
• Conducts interviews, reference checks, and program orientation with applicants & newly hired staff in accordance with organization policy, State and Federal labor laws 
• Completes all administrative functions for the assigned program within the required time frames 
• Timely and accurate coding for services into electronic medical records system for billing purposes. 
• Acts as the primary leadership mentor for residential staff and interdisciplinary team members by providing necessary developmental training support and ensuring mandatory training compliance in assigned programs 
• Responsible for implementing key objectives, ensuring high standards of direct care and ongoing monitoring and management of operations in the assigned residential program 
• Implements Individual Support Plans (ISP) for individuals based on assessments, objectives, and goals 
• Provides direct service to individuals served routinely 
• Enhances and promotes The Arc of Opportunity’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation 
• Actively advocates for individuals served and demonstrates agency mission and values in all interpersonal and professional relations 
• Maintains required certification and recertification as required and in accordance with agency, state and federal guidelines 
• Must work a flexible schedule including nights, weekends, and holidays 

Residential Manager Qualifications:  

• Bachelor’s Degree in relative field and a minimum of 1-year experience in a human service field 
• Minimum of 6 months human service supervisory experience or minimum of 1-year human service senior staff role experience 
• Mathematical aptitude to reconcile monetary accounts, adhere to established budgets, schedule appropriately and control operational expenses within assigned areas of responsibility 
• On call responsibilities and ability to work an average of 45-55 hours 
• A valid driver’s license and acceptable CORI/Fingerprint checks & driving record are required at all times during employment with The Arc of Opportunity 
• Use of personal vehicles is required and must meet all State requirements to include a valid registration, insurance, and safety standards 
• Ability and willingness to provide hand over hand assistance in personal care functions, including shower and hygiene assistance 

Residential Manager Physical Requirements: 

• Ability to lift up to 50 lbs.; kneel, bend and carry items; and sustain periods of walking, standing, sitting 
• Ability to physically assist individuals according to their needs and perform physical restraint if necessary 

Residential Manager Mental Requirements: 

• Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, and crisis manage 
• Communication skills in written and oral English which convey clear and concise information in a professional and respectful manner to individuals supported, family members/guardians, government agencies, and community partners 
• Ability to work independently 

The Arc is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. 

When an applicant with a disability needs an accommodation to have an equal opportunity to apply and/or interview for a job, they may request it orally or in writing through the VP of Human Resources.