Electronic Specialist

Essential Duties and Responsibilities Conduct testing, troubleshooting, and repair of electronic controls. Provide technical guidance to production personnel to address and resolve issues. Interpret and utilize technical engineering documents, such as schematics, outline drawings, and test plans. Familiarity with embedded software is preferred. Diagnose and repair equipment both in the field and for returned products. Prepare detailed service reports based on findings from fieldwork. Frequently communicate with customers to address the service needs of the client’s product applications in OEM plants and provide field support. Maintain effective and professional communication with customers and third-party vendors to understand field issues, identify contributing factors, and deliver solutions while promoting the value of the client’s products and services. Collaborate closely with the field service team to develop and implement processes that enhance the management of projects or programs. Be available to respond to after-hours emergency calls as directed by the supervisor. Use business software systems to process RMAs submitted by customers. Demonstrate the ability to work directly with customers at their facilities, documenting issues for resolution as needed. Apply problem-solving methodologies such as “8D” or similar processes for issue research, resolution, and reporting. Perform other duties as assigned or required. Qualifications Bachelor’s degree in an engineering discipline with at least 1 year of related work experience, OR completion of an associate degree or technical certificate program in electrical or electro-mechanical engineering, engineering technology, or a related discipline with 4 years of relevant hands-on experience. Comfortable independently evaluating, diagnosing, and troubleshooting field failures using various tools and methods, often conceptualizing and implementing novel solutions. Possess a working knowledge of machine controls and operations, including the interrelationships of electronic circuits, motors, hydraulics, oscilloscopes, schematics, and embedded software. Strong verbal and written communication skills. Ability and willingness to travel up to 25% of the time. Language Skills Ability to read, analyze, and interpret documents such as safety rules, financial reports, legal documents, operating instructions, and procedure manuals. Capable of writing reports and professional correspondence. Ability to effectively present information to top management or other employees within the organization. Mathematical Skills Ability to apply engineering concepts associated with electronic design as well as mathematical concepts such as probability and statistical inference. Competent in using fractions, percentages, ratios, and proportions in practical situations. Reasoning Ability Skilled in solving practical problems and addressing variables in situations where standardization is limited. Able to interpret instructions provided in written, oral, diagram, or schedule formats. Computer Skills Proficient in using databases, internet applications, spreadsheets, and word processing software to perform job-related tasks successfully. Powered by JazzHR