What are the responsibilities and job description for the Technical/Repair Representative position at The ARM Group?

Technical Service / Warranty Representative

The ARM Group is seeking to hire a full-time opportunity for a Technical Service / Warranty Representative at one of our premier clients in Milwaukee, Dallas or Remote for the right candidate .

Salary : $53,000 / Annually.

Job Purpose

The Technical Service / Warranty Representative is responsible for providing technical assistance and authorising warranty repairs to our authorised dealer network.
Reporting to the Technical Service / Warranty Manager, this position is responsible for technical service support to internal and external stakeholders including elding and resolving technical service issues with dealer technicians, providing technical troubleshooting support and identifying solutions to resolve technical eld concerns.
In addition, this position is responsible for warranty service authorizations and assisting in the maintenance and updating of technical and warranty dealer support materials, product manuals and other technical service tools.
Working closely with our Quality and Global technical service teams including sending and monitoring technical reports to support our dealer network at times, this position will require technical services and maintenance be performed on company owned vehicles.

Key Responsibilities

Your key responsibilities will include, but are not limited to :

Respond to technical service inquiries from dealers in a timely fashion

Efficiently analyse issues and provide logical solutions

Log and analyse technical service inquiries and identify trends leading to early identification of emerging issues.

Provide support for the creation of training materials including webinar, presentation and video creation. Test and trouble-shoot returned items.

Update contents of the Technical Support tools within the dealer portal.

Proof and provide feedback on product manuals for new and existing products.

Develop product knowledge to serve as a technical resource to the domestic sales teams.

Provide input on technical service tools that could be beneficial to dealers and employees.

Represent the company at trade shows and or industry functions as assigned.

Gather information and prepare documentation regarding product concerns and troubleshoot with the Dealer Technician to resolve concerns with the product in the eld.

Instruct new dealer technicians how to navigate warranty systems and submit claims electronically.

Other duties as assigned.

Education :

Bachelor's Degree

Experience :

Excellent customer service skills and experience required

Ability to communicate professionally via phone and email to other departments, dealers and end users

Proficient in Microsoft Office Suite Excel, Word and Outlook

Previous warranty claims processing experience within the dealer network and or an OE preferred.

Ability to successfully work in a fast-paced, multi-tasking, small team environment

2-4 years proven experience in a technical service (OE or Dealer network), and or technical / warranty support role.

Strong analytical, critical thinking and problem-solving skills

Ability to quickly understand complex or technical concepts

High-energy self-starter as well as collaborative team player

Ability to work independently and make decisions in the best interest of the customer and the company

Strong foundation of basic mechanical and electrical fundamental theory

Solid knowledge of engine maintenance and troubleshooting to include air cooled, liquid cooled units, gas fuel systems

Ability to remain calm in high-stress situations

DISCLAIMER :

ARM GROUP is committed to fostering a diverse and inclusive workplace. We are an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.

We actively encourage applications from individuals with diverse backgrounds, including people with disabilities. Accommodations are available upon request for applicants participating in all aspects of the selection process.

By applying for this job, you consent to allow representatives of ARM GROUP LLC to contact you regarding your candidacy. This may include communication via email, phone, text, or other means deemed appropriate by ARM GROUP LLC. Rest assured, your information will be handled confidentially and used solely for recruitment purposes.

It's important to note that ARM Group LLC does not interfere in the decision-making process regarding your selection or rejection. The ultimate decision to hire or reject your candidacy lies solely with the client organization, with whom we have an agreement to source candidates for their consideration

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All applicants must submit to background check and drug screening.

Applicants for this position must be legally authorized to work in the United States. Please be aware that this position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Salary : $53,000

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