What are the responsibilities and job description for the Customer Service Administrative Assistant position at The Armstrong Company?
The Customer Service Administrative Assistant will provide essential administrative support for both the household goods customer service team and sales team. The ideal candidate will be well organized with a customer service-oriented mindset. All training will be provided.
KEY RESPONSIBILITIES:
- Provide administrative support for both the customer service and sales team.
- Perform general administrative tasks such as answering phone calls, responding to emails, and handling correspondence.
- Enter new sales orders and assist with the paperwork.
- Investigate claims and subsequently charge the appropriate account number or person.
- Provide exceptional customer service when responding to inquiries and resolving issues promptly.
- Maintain office supplies inventory and place orders when necessary.
- Organize and maintain physical and electronic files and records.
- All other duties as assigned by Supervisor.
MINIMUM QUALIFICATIONS:
- Experience with Microsoft Office programs.
- Strong organizational skills.
- Strong communication skills (both written and verbal).
- Ability to learn and understand new technology platforms.
- Ability to multitask & pay attention to detail.
- Effectively communicate across departments and teams.
- Must have a strong work ethic and overall positive attitude.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- This position requires the ability to occasionally lift office products and supplies, up to 10 pounds.
- Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.
Skills
Preferred- Microsoft Outlook
- Microsoft Word
- Customer Service
- Communications
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Self-Starter: Inspired to perform without outside help
- Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
