Vice President of Operations

About the Organization:

The Assistance Fund (TAF) is an independent charitable patient assistance organization that helps patients and families facing high medical out-of-pocket costs by providing financial assistance for their copayments, coinsurance, deductibles, and other health-related expenses. TAF currently manages more than 80 disease programs, each of which covers the FDA-approved treatment for a specific disease.

Our vision is to see the day when no person goes without treatment because of an inability to pay.

EOE Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

TAF offers a comprehensive employee benefits program, including:

401(k) retirement account -You will be eligible to participate in the TAF 401(k) plan after completion of your thirty (30) day probationary period. TAF matches employee contributions to the 401(k) plan up to 6%. Health, dental, vision, and life insurance You will be eligible to participate in these TAF benefits on the first day of the month following completion of your sixty (60) day waiting period. TAF offers three health insurance plans to choose from. The first two plan levels are fully paid for by TAF. Health insurance for employee plus spouse, child(ren) or family are provided in accordance with the summary of plan benefits. Likewise, dental, vision, life insurance, and other benefits are provided in accordance with the summary of plan benefits.

Summary of Position:

• The Business Analyst is responsible for assisting in the managing, implementing, and execution of key projects and reporting requirements for The Assistance Fund. Working with the Senior Project Manager to coordinate with vendors and departments to ensure all goals and objectives are met. Assisting with the transition of tasks and processes to the organization upon completion of project implementation.

Responsibilities:

The Business Analyst?s responsibilities include but are not limited to:

• Understanding and the ability to assist with the tasks related to the project life cycle, including creation, design, development, integration, execution, testing, and completion of implementation projects and ongoing projects.
• Coordinating with the Software testing analyst to develop the test scripts and user documentation and working closely with the training department to transition and disseminate knowledge of application functionality as it relates to projects.
• Working closely with the ?Software Quality Analyst? to schedule and coordinate UAT sessions.
• Assisting in the gathering and documenting of business and functional requirements for projects.
• Assisting with assigned projects within scope, and schedule.
• Gather requirements by coordinating the SME?s and creating user stories.
• Assisting in coordinating resources with both management and leadership to optimize and enhance the integration of projects.
• Maintaining management guidelines by preparing, updating, and recommending ways to improve delivery to patients.
• Providing effective communication and feedback to all departments involved in a related project.
• Tracking and monitoring assigned goals, data, and report requests, priorities, and delivery dates; provide weekly updates and inform the Senior Project Manager of risks or concerns.
• Assisting project management and implementation support for approved projects
• Assisting in project management to ensure system and process improvements are successfully implemented.
• Maintaining professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Performing other related duties as required.

Qualifications:

• Bachelor?s degree or equivalent work experience
• BA Certification preferred
• Have experience working in agile/scrum environment
• Have experience creating user stories
• Basic understanding of project management and/or business analysis
• Ability to gain knowledge of the organization and program terminology
• Ability to assist project management in providing oversight of large complex projects
• Ability to work with minimum supervision in carrying out job functions and meet deadlines
• Effective communication skills: verbal, written, and interpersonal
• Attention to detail
• Provide excellent external and internal customer relations
• Working knowledge of Customer Relationship Management (CRM) tools (Salesforce preferred)
• Understanding of the healthcare industry particularly claims processing, a plus
• Assists as a liaison within the company to ensure the achievement of organizational objectives.
• Promotes respect, communication, and teamwork within the organization.
• Ability to multi-task