Review Course Administrator

Base Pay Range: $20 - $21.50/hr

The Association of Certified Fraud Examiners (ACFE) is the worlds largest anti-fraud organization delivering best-in-class training, offering the CFE credential and fostering a dynamic, global community of anti-fraud professionals.

Were looking for a detail-oriented Review Course Administrator to handle the administrative tasks involved in the production and logistics of our Review Courses. In this role, youll support the Review Course Manager and team to ensure smooth day-to-day operations and the successful execution of each course.

Essential Functions:

• Coordinates cross-departmentally throughout the organization for the successful logistical execution of all CFE Exam Review Courses and provides administrative support.
• Assists in the creation, coordination, and delivery of all Virtual Review Courses, ensuring high-quality experiences for attendees.
• Reviews communications to members and attendees in correlation to each course.
• Assists with the organization and delivery of Authorised Trainer Program courses, On-Site courses, and Public Review Courses.
• Assists with generating and maintaining detailed reports to track course enrollments, attendance, and other key metrics.
• Ensures all Review Course events are properly set up and organized within relevant systems and maintains Review Course information on the website and other platforms.
• Oversees tasks and deadlines within ASANA, ensuring all projects and course-related tasks are completed on time.
• Processes all course cancellation and transfers.
• Ensures all course-related processing documents are current and accurately maintained for organizational efficiency.
• Serves as the primary point of contact for MSRs to provide internal assistance.
• Contributes to the ongoing development and improvement of the CFE Exam Review Course, offering feedback and suggestions for enhancements.
• Performs other duties as requested or required.

Required:

• Four years of High School resulting in a diploma or GED required.
• 1-3 years of experience in a Customer Support or Project Coordinator role; experience in a member-based organization a plus.
• Ability to effectively present information and respond to questions and/or customer requests in a timely manner.
• Able to define customer needs, collect data and fulfill requests.
• Excellent written and verbal communication skills.
• Proven skills in organizing work, attending to detail, managing time effectively, and handling multiple tasks in a timely manner.
• Skilled in collaborating with internal and external resources.
• Proficiency in Microsoft Office, including Outlook, Word, Teams, PowerPoint, and Excel. Asana knowledge is a plus.

Benefits:

• Comprehensive Health Coverage: 100% employer-paid medical, dental, and vision insurance, along with long-term disability coverage and a $25k life insurance policy for employees. Additionally, we offer partial subsidy for dependent premiums.
• 401(k) Plan: Enjoy an unbeatable company match to help you save for retirement (truly unbeatable).
• Flexible Work Schedule: Mostly remote work in Texas.
• Paid Time Off (PTO): 4 weeks of PTO, with an additional week granted after 5 years and another after 10 years of employment.
• Parental PTO: Two weeks of paid time off to use during maternity/paternity leave.
• Paid Holidays: 12 holidays each year to help you recharge.
• Employee Success Sharing Bonus Program: The longer you invest with us, the more we invest in you!
• Wellness / Work-From-Home Reimbursement: $350 annually reimbursement for gym membership, workout equipment, work-from-home equipment, etc.
• Tuition Reimbursement: Up to $5,250 per year for qualifying degree plans.
• FSA Contribution: $250 annual company contribution to each employee's Flexible Spending Account (FSA).
• Professional Development: Training & Development department dedicated to your growth.
• Additional Paid Time Off: Paid Volunteer, Bereavement, and Civic Duty Hours.
• Employee Assistance Program (EAP): Confidential support for personal and professional issues.
• Social and Team-Building Events: Regular social events, team-building activities, and company outings to foster a positive work environment.
• Certification Bonus: Bonus program available for obtaining your Certified Fraud Examiner (CFE) designation.

For more than 35 years, the Association of Certified Fraud Examiners has relied on its core values of service, integrity, and professionalism to become the premiere association for those working to reduce white-collar crime, fraud and corruption. It takes a dedicated, experienced, and diverse team to serve more than 90,000 anti-fraud professionals around the world. By prioritizing a people-first mindset and cutting-edge technology, the ACFE is a place for employees to grow in their skillset while becoming part of a global mission.