What are the responsibilities and job description for the Customer Service Representative position at The Aussie Plumber?
🔧 Job Opportunity at The Aussie Plumber 🔧
Position: Customer Service Representative - CSR (Plumbing)
The Aussie Plumber is on the lookout for a CSR to join our plumbing team and become the warm, welcoming face of our company.
**Our Unique Work Culture:**
At The Aussie Plumber, we foster a work environment that values work-life balance. Enjoy predictable hours from Monday through Friday, 7 am to 4 pm, with a lunch break from 11 am to 12 pm.
Love having evenings and weekends free for your own pleasures? We do too! We do not have after hour/ emergency services, nor do we operate on weekends.
Care for a coffee break, a trip to the supermarket, or a delicious and nourishing meal during your lunch hour or after work? All these things are within walking distance from the office!
Key Qualities:
- **Sunshine Personified**: Your infectious positivity and compassionate attitude make every
customer interaction a delightful experience.
- **Customer-Centric Focus**: You are passionate about providing exceptional service and ensuring customer satisfaction.
- **Adaptability**: Thriving in a fast-paced environment, you're ready to handle various tasks with efficiency and a smile.
- **Self-Motivated**: Thrive on having control of your earning potential through monthly bonuses and incentives on top of your hourly pay.
Preferred Skills
- Experience working within the home services industry
- Experience with scheduling appointments, managing the schedule, keeping customers updated about their appointment status regularly, working closely with the management team to ensure a busy day is operated efficiently and smoothly
- Experience with a CRM , such as Service Titan, a major plus
- Problem solving is your JAM and you can turn any issue or unpleasant experience into a resolved event leaving the customer feeling happy and taken care of. You see an opportunity that needs action or problem solving and you jump right on it.
- Communication is one of your greatest strengths and values.
Responsibilities:
- Be the first point of contact, creating a positive impression for our customers.
- Respond promptly to customer inquiries with genuine care and understanding.
- Coordinate with our plumbing team to ensure timely and effective service delivery.
- ability to triage and prioritize service calls , and constantly update customers and management with changes to the schedule
-Manage the company business phone line, customer messaging system, and company email account
- serve as the liaison between management, the plumbers and customers
- Easily follow scripts to efficiently convert calls into booked appointments
- Perform daily outbound calls to existing customers for special offers and promotions
- Other duties as assigned
Requirements:
- High School Diploma or equivalent
- Exceptional interpersonal skills and a naturally warm demeanor (think Ms. Rachel x 10! )
- Previous customer service experience, especially in a fast-paced setting.
- Ability to multitask and stay calm under pressure.
- Basic knowledge of microsoft office programs such as word, excel, outlook and google documents and excel
- Knowledge of Service Titan is a major plus, but training is available and must be comfortable operating from this software on a daily basis.
**Perks That Set Us Apart:**
- Generous Paid Time Off (PTO): Enjoy time away from work, and watch your PTO increase the longer you work for the company!
- Birthdays Off with Pay! Celebrate your special day without worrying about work commitments.
- Comprehensive Benefits: We've got you covered with paid medical, dental, and vision insurance to ensure your well-being.
- 401k investment opportunities available
- additional voluntary insurance benefits, short term liability insurance, long term liability insurance, and life insurance available
- Competitive Pay: Earn $18-$22 per hour based on your experience.
- Performance Bonuses: Unlock monthly bonuses and incentives to boost your earning potential!
If you're ready to bring your sunshine personality to The Aussie Plumber family, we'd love to hear from you! Join us in delivering outstanding service and making a difference in our customers' lives.
This is a non-remote position and office is located at 4600 E Shea Blvd, Suite 203, Phoenix, 85028
Salary : $18 - $22