What are the responsibilities and job description for the Employee Relations Specialist position at The Auto Club Group?
It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Job Description:
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Employee Relations Specialist - The Auto Club Group
What you will do:
Conduct investigations related to government regulatory agency and internal employee complaints. Process employee complaints and facilitate resolution. Counsel and serve as mediator for employees and management concerning employee relations problems. Provide interpretation of company policies and procedures. Confer with the Office of the General Counsel regarding company response to Civil Rights complaints and EEOC charges. Gather appropriate data and forwards to the assigned attorney for handling. Serve as the company representative at employment hearings.
Administer the attendance standards and disciplinary action policies. Review documentation and provides pertinent facts to management prior to employee termination proceedings. Conduct exit interviews. Prepare summary reports regarding voluntary termination information and disciplinary action for management review. Research, develop, review, and recommend new personnel policies/procedures and corporate procedures. Complete other projects as assigned.
Supervisory Responsibilities:
None
How you will benefit:
- Our Employee Relations Specialist will earn a competitive annual salary of $57,699- $85,000 with annual bonus potential based on performance.
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
We're looking for candidates who:
Required Qualifications (these are the minimum requirements to qualify)
Education (include minimum education and any licensing/certifications):
- Bachelor's degree in Communications, Human Resources, Employee Relations, or equivalent work experience
Experience:
Experience as or equivalent to an Employee Relations Counselor, to include:
- developing, interpreting, and administering personnel policies and procedures
- employee counseling, coaching, or evaluating
- extensive professional Human Resources experience in one or more of the following functions:
- employment
- research
- EEO administration
Knowledge and Skills:
Knowledge of:
- in depth knowledge of State and Federal employment laws and regulations
- EEO laws and regulations
- state and federal employment regulations
- effective employee communication techniques
- Principles of Employment Law
- prepare and present reports and/or proposals to all levels of management
- communicate effectively with all levels of management and with the public
- demonstrate strong problem solving and interpersonal skills
Ability to:
- demonstrate strong writing skills for report preparation, proposal writing and general business communications. A writing sample may be required at time of interview.
- communicate effectively with others in a work environment and with the public
- conduct interviews designed to elicit specific information for later analysis and action
- prepare and present reports and/or proposals to all levels of management
- organize and plan
- safely operate a motor vehicle in order to attend unemployment hearings, meetings, etc.
Preferred Qualifications
None
Work Environment
This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Occasional (less than 20% of work time) travel required in order to attend unemployment hearings, meetings, etc. with exposure to road hazards and temperature extremes. Willingness and ability to work irregular hours when necessary.
#LI-KT1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14 million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
As an equal opportunity employer, ACG is committed to providing equal opportunity in all employment practices,
including but not limited to: selection, hiring, assignment, re-assignment, promotion, transfer, compensation,
evaluation, benefits, training and development, discipline and termination. The company prohibits discrimination,
harassment, and retaliation in employment based on race, color, religion, national origin, gender, sexual
preference/orientation, marital status, pregnancy, childbirth or related medical conditions, age, disability or
handicap, citizenship status, service member status, genetic information, or any other category protected by
federal, state, or local law. Violation of this policy may result in disciplinary action including termination of
employment.
Salary : $57,699 - $85,000
