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IT Support Technician

The Autumn Group
Chesterfield, MO Full Time
POSTED ON 3/3/2025
AVAILABLE BEFORE 6/2/2025

Job Description

Job Description

This role is 5 Days onsite and interview process would involve couple of video discussion followed by onsite interview.

  • L1 - L2 tech troubleshooting skills in the following competencies :
  • Windows laptop provisioning (strong Windows 11 user support experience and moderate MacOS support would fit)
  • Help desk user support skills
  • Experience with IDP like Okta
  • MDM experience in Jamf and / or InTune

Day to day will be a mix of very basic in-person troubleshooting, provisioning Windows and MacOS laptops, and general application troubleshooting

Basic application troubleshooting tasks include :

  • Hardware support with laptops, monitors, and peripherals
  • User support and administration within Okta or a similar IDP
  • InTune
  • Jamf
  • Tableau
  • In-house applications with an established escalation path
  • Supporting Chrome
  • User and hardware provisioning
  • Moving and managing hardware and peripheral stock inventory

    • Location and shift coverage needs include :

  • Monday - Friday on-site support for our St Louis office
  • Availability to cover 8 am to 4 pm, 1 pm to 9 pm, and all 8-hour shifts between
  • Minimal expectations for covering outside shifts

    • Intangibles :

  • Excellent time-management
  • Team focus
  • Strong communication skills
  • Experience with supporting VIP clients
  • Mentoring and documentation creation experience

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