Help Desk Specialist II

Join Our Team as a Help Desk Specialist II at The Bank of Elk River!

Are you passionate about solving tech problems and providing top-notch customer service? Join our team as a Help Desk Specialist II, where you'll troubleshoot IT issues, assist users with software and hard ware, and ensure smooth daily operations. Be the friendly face of our IT department and make a real impact!

At The Bank of Elk River, we believe in the following core values:

• We put people first: Our customers, coworkers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decision, and developing genuine connections, we all succeed.
• We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future.
• We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspective through communication and collaboration to deliver relevant progressive solutions that exceed expectations.
• We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve.

SUMMARY

This position is responsible for providing technical support to staff by promptly and professionally responding to inquiries and requests for assistance with bank’s computers, applications and related technology. Able to identify, analyze and resolve more complex software and hardware issues quickly and efficiently. This position is responsible for the set up and maintenance of all workstations and performs software and application installation/upgrades.

QUALIFICATIONS

To perform this job successfully the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides advanced level technical support to end-users on systems and various applications. Promptly responds to helpdesk request/inquires in a timely fashion. Escalates complex problems using discretion and sound judgement to internal or external support teams.
• Maintains inventory of all equipment, software and software licenses including ordering computer supplies.
• Responsible for working with several outside vendors to perform software/application upgrades and installations and also break/fix repair tickets.
• Maintains processes and procedures including computer configuration, integration, and new user setup. Ensures desktop software updates are performed as needed.
• Stays abreast of the latest developments in the technology and banking industries. Provides research, testing and administrative support for IT projects.
• Evaluates and determines computer equipment that needs replacement. Ensures that equipment is stripped of confidential information and properly disposed of.
• Supports and backs up Level I responsibilities which include but not limited to: customer service to end-users both face to face and over the phone, the administration of users, maintenance of programs/configuration, and updating/maintaining documentation and procedures.

EDUCATION/EXPERIENCE

Bachelor’s degree (BA) from a 4-year college or university preferred and/or 3-5 years related experience and/or training or equivalent combination of education and experience.

CERTIFICATES AND LICENSES

IT certification preferred.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, stand, walk, reach with hands and arms, stoop, kneel, crawl and use computer for extended periods. This employee may occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with The Bank of Elk River’s “Code of Ethics Policy.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Each employee must also comply with consumer protection laws that relate to his/her position.

Benefits

• High Deductible Health Plan on the 1stof the month following hire date
  • Employee-owned HSA and employer-funded HRA work together to lower your out-of-pocket healthcare costs with the HSRA
• Health Savings Account on the 1st of the month following hire
• Flexible Spending Accounts on the 1st of the month following hire
• Dental Insurance on the 1stof the month following hire date
  • Base plan and buy-up plans available
• Vision Insurance on the 1st of the month following hire
• Company paid life insurance on your date of hire
• Supplemental life and AD&D insurance available on your date of hire
• Short-term disability insurance paid for by TBER
• Long-term disability insurance paid for by TBER
• Employee Assistance Program
• Well-Being program
• Long-term care insurance – TBER pays for $2000 of coverage for 3 years for Plan 1
• Pet Insurance
• Employee Stock Ownership Plan (ESOP)
• 401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of service
• Account fees waived and discounts on loans at The Bank of Elk
• Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
• Gym Membership/Fitness quarterly reimbursement up to $25 each month
• Jeans on Fridays with TBER wear
• Company picnic, Christmas party, and employee appreciation events