Trust Operations Manager

Our Trust Department is committed to taking the time to understand our clients’ financial goals and objectives, while working closely with other professionals to achieve a comprehensive wealth management strategy. We will coordinate the resources a client needs, which will typically include traditional trust, investment advisory, estate planning, retirement planning, and private banking services. It is the goal of the Trust Operations Manager to enhance the client relationship by providing comprehensive assistance to the Trust Officers and Associates as they work closely with the clients.

The Trust Operations Manager is responsible for the overall coordination of daily operations for the Trust Department. The Trust Operations Manager implements and maintains operational controls for the Trust Department with a focus on transactional reviews, account and asset reconciliations, record keeping, and tax and portfolio accounting functions. The position requires a strong orientation towards operational efficiency, productivity, internal controls, compliance, and process improvement. The Trust Operations Manager must be able to operate effectively in a growth-oriented, team-focused, and transformational environment. Additionally, the Trust Operations Manager will assist the Trust Director with the execution of vendor due diligence reviews, risk analysis, oversight of annual tax return processing and other fiduciary compliance matters.

Primary Duties And Responsibilities

• Responsible for external regulatory and internal Bank compliance including preparation for all audits.
• Daily oversight of trust operations including, but not limited to, account opening, account closing, asset transfer, data entry and validation and cash disbursements.
• Responsible for daily reconciliation of the Trust Departments DDA’s (wire account and checking account) and report to the accounting department.
• Update and maintain Trust Services policies and written procedures.
• Ensure accounts are properly coded and review periodically for accuracy.
• Ensure accounts are titled correctly on the Trust accounting system.
• Ensure account fees are set up properly and processed monthly.
• Prepare and maintain a schedule for all accounts regarding tax requirements and manage tax preparation process.
• Review monthly financial statements/department bills/ contracts to ensure expenses/charges are correct.
• Process, clear, service and settlement of account transactions.
• Routine operational balancing and reconciliations of accounts and assets.
• Responsible for effective utilization of the Trust accounting system and serve as liaison with vendor.
• Identify and assess relevant risks and design, implement, and monitor controls to mitigate those risks.
• Resolution of transaction and custody exceptions.
• Process or approve secure wire transfers.
• Perform complex inquiries and research projects as needed.
• Manage open items and departmental payables/receivables.
• Ensure adequate due diligence and record keeping.
  
  

“This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.”

Minimum Qualifications

• Bachelor’s Degree
• 7 years of experience in a Trust Operations position
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
• Working knowledge of Trust accounting systems
  
  

Preferred Qualifications

• CTOP (Certified Trust Operations Professional) or CTFA designation is a plus
• Working knowledge of trust fiduciary law, trust tax regulations and investments
• Working knowledge of Regulation 9 administrative and investment review process
• Ability to interpret and apply trust provisions
• In-depth knowledge of trust and fiduciary services, accounting principles, trust taxation and regulatory requirements.
• Experience with system integrations and conversions is a plus.
  
  

Attributes for Success

• Strong judgment, ethics, and decision-making skills
• Superior attention to detail
• Ability to effectively support change and innovation
• Ability to work independently and with others to identify issues and develop solutions
• Demonstrated strong interpersonal and written/ verbal communication (listening, confidence, professionalism, persuasion) with individuals across all levels of the organization, both internal and external.
• Will be resourceful and flexible regarding shifting priorities, new demands and challenges
• Will be self-motivated with action and results delivery orientation; demonstrated initiative and accountability by willingness to assume additional duties other than assigned
• Will portray strong interpersonal skills, projecting an approachable demeanour
  
  

Our Values

Preserve and enhance our culture in which the values of honesty, integrity, confidentiality, trust, and respect are the underlying principles by which we work

Make a meaningful difference in our community through our service and financial support

Maintain a safe and sound institution that operates in conformity with the spirit as well as the letter of all applicable laws, rules, and regulations, and maintain open and forthright communication with our regulators

Benefits

You will have the opportunity to participate, subject to the terms and conditions of the respective plans, in a comprehensive package of benefit plans – from medical, life, disability, and other insurance programs to savings and retirement plans and an array of work/life effectiveness policies and programs. As a highlight:

• Eligibility for health, dental, life and disability insurance coverages begin 1st of the month after hire.
• Retirement Plan - 401k with matching
• ESOP- Employee Stock Ownership Plan
• Time away from work – vacation time, sick time, and holidays
• Tuition Assistance
• Professional development opportunities
  
  

THE BANK OF TAMPA IS AN EQUAL OPPORTUNITY EMPLOYER M/F/V/D

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