What are the responsibilities and job description for the Insurance Customer Service Rep position at The Bart Hester Agency?
Job Description
At The Bart Hester Agency Inc at Country Financial, we prioritize building lasting relationships with our clients. With over 35 years of experience in the insurance and financial industry, we are dedicated to providing personalized solutions that protect what matters most. Our client base includes farm owners/operators, small business owners, homeowners, and qualified auto ownersall of whom rely on our expertise to navigate their insurance needs. We believe in growth, integrity, and exceptional service, ensuring our clients receive the highest level of support, claim assistance, and professional guidance. By fostering a balanced and respectful work environment, we empower our team to thrive both personally and professionally.
We are seeking a highly motivated Insurance Customer Service Representative to join our team. In this role, you will be the first point of contact for clients, providing top-tier service and support for their insurance needs. Youll assist with policy changes, billing inquiries, claims follow-ups, and appointment scheduling, ensuring a seamless customer experience. Your attention to detail and ability to manage multiple tasks will be essential in helping our agency grow. With a competitive base of $15-20 an hour based on experience plus performance-based bonuses, this is a great opportunity for individuals who excel in customer service and are eager to advance in the insurance industry. If youre ready to make a difference in clients' lives while working in a supportive and growth-focused environment, apply today!
Salary: $15 - $20 per hour
Benefits
Hourly Base Salary Bonus Opportunities
Paid Time Off (PTO)
Life Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Evenings Off
Weekends Off
Responsibilities
- Process client payments and assist with billing inquiries
- Handle policy changes and updates for existing customers
- Assist in filing and following up on insurance claims
- Schedule and manage client appointments for insurance and financial reviews
- Quote and process new business applications for Property & Casualty insurance
- Provide prompt and professional customer service in-person, over the phone, and via email
Requirements
- 1-3 years of customer service or administrative experience, preferably in insurance
- Strong communication skills (verbal, written, and phone etiquette)
- Detail-oriented with excellent organizational and multitasking abilities
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Access)
- Ability to work effectively with a diverse client base and agency team members
- Positive, team-oriented mindset with a commitment to client satisfaction
Salary : $15 - $20
