Customer Service Rep

Job Description

As TCI expands its product and service offerings to customers across the nation and beyond, TCI is seeking a motivated Customer Service Representative who can engage with a diverse customer base. Candidates who are fluent in both English and Spanish are highly encouraged to apply, as this role involves providing both English-and Spanish-speaking customers.

The CSR is primarily responsible for providing effective customer service and sales assistance for all customers by utilizing excellent, in-depth knowledge of company products and programs. This position oversees receiving, investigating, and responding to all customers' inquiries regarding shipments, products, and concerns.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Ensure work area is safe, and adhere to company ISO processes, work procedures, and all policies (must be fully versed in all).
• Receive, enter, and process customers' orders
• Set- up new customers in D365.
• Send tracking information to customers.
• Send packing slips to customers
• Process RMA's
• Enter trade agreements
• Process sample requests
• Manages a minimum of one sales rep / territory
• Basic knowledge of D365 and Salesforce.

Essential Skills and Requirements

TRAVEL REQUIREMENTS :

Travel is not required for this position.

WORK ENVIRONMENT :

Work is carried out in an office environment with occasional work performed remotely.

Job Type : Full-time

Pay : $15.00 - $17.00 / hour. This position is bonus eligible.

Benefits- TCI is committed to providing outstanding services and benefits for employees. All regular full-time employees receive the same benefits, some of which include :

TCI is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.

Salary : $15 - $17