What are the responsibilities and job description for the Customer Service + Instructor Staff Member position at The Baseball Center NYC?
Our Story
For the last twenty years, The Baseball Center NYC’s management team and coaching staff has worked diligently to create a positive environment where players of all ages and skill sets can learn to achieve success both on and off the playing field.
The Baseball Center NYC’s mission is quite simply to create quality recreational, travel ball and high school baseball players. We approach our time with each individual and team with well-constructed practice plans and a constant belief in our players as they learn to believe in themselves.
We expect our staff to be on-time, meticulously prepared and set the example of what ballplayers need to do in order to succeed.
Customer Service Instructor Staff Member
- Coordinate, maintain and trouble shoot "front of house" / operations.
- Manage POS, website and scheduling system (including but not limited to data entry, configuration, tracking, integration/implementation).
- Create and maintain financial databases (ie: charges, refunds, credits) for both client base and internal use.
- Serve as lead client coordinator.
- Create and communicate Client Coordinator schedules.
- When needed provide private, group and/or team baseball instruction (in facility, on-field, virtually) in a manner aligned with TBCNYC’s mission, approach and business strategy.
- Adhere to TBCNYC schedules, being prompt and prepared for each practice, game, lesson and/or camp.
- Both Saturday and Sunday shifts may be necessary based on facility needs.
- Proficient with Microsoft Office (particularly Excel and Word).
- Past use and understanding of Square POS, Appointment Plus and/or Bamboo HR is a plus.
- Education: Bachelor’s degree, preferred.
- Experience: Three plus years in an administrative / managerial role for sports organization or school.
Work Guidance
- Managing Director: Strategic direction and performance management.
Salary : $20 - $25