What are the responsibilities and job description for the Customer Service Representative position at The Bay Family of Companies?
Job Description
Job Description
At FrontLine Bldg. Products, Inc., we've been exceeding expectations in the commercial and residentialmarkets for over 40 years. As a leading manufacturer of maintenance-free aluminum cladding door frames, patio door frames, composite door frames, and more, we pride ourselves on delivering high-quality products engineered with state-of-the-art technology. Our commitment to excellence extends to our employees, as we value teamwork, innovation, and providing exceptional service.
Position Overview :
We are seeking a highly organized and customer-focused Customer Service Representative to join our team. This role will be responsible for providing exceptional customer service, handling office administration, and offering sales support. You'll be a key part of our operations, helping to ensure a smooth workflow between customers, the sales team, and the overall office. This person will be based in Green Bay but handling products that are made from our Medford location.
Responsibilities :
- Handle general office administrative tasks, including answering phone calls and directing them to the appropriate departments.
- Maintain office organization, file documents, and assist with general office functions.
- Input and manage data, including importing quotes into our system.
- Generate Bill of Lading (BOLs) using RedWood software and coordinate with carriers for pick-ups.
- Provide customers with updates on order status, shipments, delivery dates, and times.
- Perform other duties as assigned to support team and office operations.
Qualifications :
Why Work with Us?
At The Bay Family of Companies, we believe in taking care of our employees and offering a comprehensive benefits package to support their well-being and financial security :
The Bay Family of Companies are Equal Opportunity Employers that maintain a Drug-Free Workplace.
