What are the responsibilities and job description for the Hotel General Manager position at The Bishop Hotel / Bishop Block Bottle Shop &...?
Overview
The Bishop Hotel is an all-suite, historic, boutique property located downtown Port Townsend, WA. We are seeking a dynamic and experienced General Manager to oversee the daily operations of our establishment. The ideal candidate will possess a strong background in the hospitality industry, particularly in hotel management and casual to fine dining environments. This role requires exceptional leadership skills, a commitment to customer service excellence, and the ability to manage a diverse team effectively. Our General Manager will be responsible for ensuring the smooth operation of all hotel departments, enhancing guest satisfaction, and driving revenue growth.
Duties
- Lead and manage all hotel departments, ensuring high standards of service and guest satisfaction.
- Oversee front desk operations, including check-in/check-out processes and phone systems management.
- Develop and implement strategies to enhance guest relations and improve overall service quality.
- Manage human resources functions, including hiring, training, and performance evaluations of staff members.
- Monitor financial performance, budgets, and inventory management to ensure operational efficiency.
- Maintain compliance with health and safety regulations while promoting a safe environment for guests and employees.
- Collaborate with marketing team to promote the hotel’s services and special events effectively.
- Address guest complaints or concerns promptly to ensure a positive resolution.
- Foster a culture of teamwork, professionalism, and high morale among staff members.
Qualifications
- Proven experience in hospitality management or hotel management roles.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent phone etiquette and communication skills.
- Demonstrated expertise in guest relations with a focus on customer service excellence.
- Familiarity with front desk operations and relevant software systems is essential.
- Strong organizational skills with attention to detail in managing multiple tasks effectively.
Join our team as we strive to provide an unforgettable experience for our guests while fostering a positive work environment for our employees. We look forward to welcoming a dedicated Hotel General Manager who shares our commitment to excellence in hospitality.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Nights as needed
Ability to Commute:
- Port Townsend, WA 98368 (Required)
Ability to Relocate:
- Port Townsend, WA 98368: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000 - $75,000